CRIV BLOG

CRIV/ Wolters Kluwer Semi-Annual Vendor Liaison Call

Thursday June 13^th, 2019

11am EST

Participants: Jenna Ellis ,C.J. Pipins, Vani Ungapen, Jonathan Cape

Agenda

1. Welcome
2. WK Programs, Activities, or Business of Interest to CRIV and/or AALL
   1. Malware attack – On Monday May 6, 2019 Wolters Kluwer found that they had viruses coming in, and they quickly shut down all systems because they knew they had to protect clients and data as fast as possible.  Next they brought in forensics team and all other necessary reinforcements.  By the end of the day Monday the virus was identified, it turned out to be a zero day virus, and they pushed a patch out.  The forensics team then figured out what type of damage it could do. It’s a malware virus and there is no evidence that it exported any data.  It attacked all of Wolters Kluwer – all divisions.  The team started scanning every server, and as they were determined to be clean and clear they brought them back up.  Client facing applications were at the front of this queue.  Cheetah started coming back within three days.  Some servers were affected and must be rebuilt.  By the weekend cheetah was completely back up, and the next week financial systems came back up.  Everyone is pretty comfortable that everything is fine now.  The final forensic report is pending but everything looks to be safe.  WK is going to start working with clients to make up for the down time.  Corporate is involved as well. There is no further information about that at the moment. Pretty comfortable that everything is fine.  The final forensic report is pending but everything looks to be safe.  jonathan.cape@wolterskluwer.com.
   2. New tax content – Tax essentials is a topically arranged content set. There are over 1000 topics.  It has been rolled out and integrated into the tax libraries in cheetah (if purchased).  Within two clicks a user can access an entire set of materials on a topic they select.  This is a new way to curate everything for the tax researcher.  The content includes an introduction written by outside experts or WK internal editors, primary and secondary content, smart charts, and practice aids.  It was created in response to tax researchers from schools, firms, and even accountants who described this as the way they want the information to be laid out.  Outside experts or WK editors write the content that introduces the issues and then users will find primary and secondary content on the same page.  Below is an example of the industry experts and their topic discussion and introduction, along with links on the left side to the primary, secondary, tools, etc.

Jumping into the topic links, organized on the topic page

• Outstanding Requests for Advocacy – NONE

1. AALL Programs, Activities, or Business of Interest to WK
   1. Preservation of historical legal resources – https://www.aallnet.org/wp-content/uploads/2019/04/The-CRIV-Sheet-Vol.-41-No.-3-042919_FINAL-WEB.pdf (p.6) Jenna will take a look and share this article with her team.
   2. CRIV Vendor Roundtable at the AALL Annual Meeting Sunday July 14 1:00pm – 2:00pm
      1. AI
      2. Unique identifiers
      3. Anything else that folks bring up

1. Course materials for students with disabilities – This is an upcoming problem that AALL members are starting to experience and investigate further. At the moment the default method of providing access to course materials to students with disabilities is limited to providing a PDF.  This is insufficient and does not address the vast array of disabilities that students face.
2. Thank you to Wolters Kluwer for being a silver sponsor for the AALL Annual Meeting. Thank you so much!!