Hope to see you in Seattle!

This is my final CRIV Blog Post as CRIV Chair!  It has been an exciting year with many changes.  I will be turning over things over to Cynthia Myers.  Thank you to all of AALL for a great year.  I also want to thank the members of CRIV.  I have been a CRIV for a long time (since 2008!), and it will be missed.

If you will be at the Annual Meeting in Seattle, please stop by the following CRIV events:

We have two sessions on Monday July 15, 2013.

CRIV Round Table

Time: 11:45am – 12:45pm

Location: WSCC-Room 310

This session will be on e-books one year later.  This panel was organized and will be moderated by Cynthia Myers.

E1:  Off the Page and Beyond the Book: New Models for Buying and Selling Legal Information

Time: 2:30pm – 3:45pm

Location: 602-604

This session features a great panel of speakers and will be moderated by Ed Walters, CEO of Fastcase.  The panelist are Jason Wilson of Jones McClure Publishing;   Scott Meiser of LexisNexis; and Jean O’Grady of DLA Piper.  There will also be video clips to aid the conversation.  Many thanks to Todd Melnick for organizing as well as all members of the CRIV Education Committee.

Additionally you can stop by the CRIV Table in the Exhibit Hall to pick up a copy of the CRIV Brochure or the Guide to Fair Business Practices.

Request for Assistance: Wolters Kluwer Supplement Numbering

A County Librarian contacted CRIV after discovering the number of supplements for two Wolters Kluwer (former Aspen) titles Americans With Disabilities Act Handbook and Sexual Harassment in the Workplace.  CRIV facilitated the discussion between the librarian and Wolters Kluwer.

Thank you to Wolters Kluwer for addressing this question.

Generally, our rule of thumb is that supplements carry the date of the following year when they release in August or beyond. For example, a supp releasing in September 2013 might be called the 2014 Supplement (because it will be in customers’ hands for at least eight months of 2014).

However, sometimes we release a supp earlier in the year than planned in order to publish current information. When we do that, we can’t repeat a number (that is, we can’t publish two “2013 Supplements”). So there may be a situation where we publish a supp in May or June that carries the next year’s date.

Although that happens infrequently, it did happen with the two titles you mention. Thank you for bringing it to our attention. We will adjust the numbering for next year’s releases, and we apologize for any confusion this may have caused the customer.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

LexisNexis to Decommission Bender.Com

The following message is being posted at the request of LexisNexis.

This week we are announcing the decommissioning of our Bender.com service to any remaining, active customers.

As the legal environment continually changes, in large part due to the rapid evolution of technology, we also routinely review and evaluate our products and services.  Our customers expect the most efficient ways to access the information and analysis they need to effectively represent their clients, organizations or agencies. Therefore, based on a recent review of our electronic and print portfolio, LexisNexis decided to discontinue the Bender.com service.

We recognize this change will cause some organizations to make decisions and transitions. We will support our customer’s through this process and will allow sufficient time for implementation. The decommissioning will be conducted in phases based upon multiple factors including renewal status and appropriate recommended solution.

You can count on us to provide more efficient, intuitive ways to access Matthew Bender content through mobile-friendly means such as the LexisNexis® Digital Library, LexisNexis® eBooks or Lexis Advance®.

LexisNexis is currently reviewing and working with each Bender.com account to recommend the solution that best fits the customer’s needs. We are committed to transforming the way legal professionals conduct research. And we look forward to continuing to work together to develop these services.

Cindy Spohr

Librarian Relations Group

LexisNexis

 

CRIV LexisNexis Digital Library and eBooks Demo

To gain a better understanding of the functionality of the LexisNexis Digital Library and eBooks, members of the CRIV Committee met with LexisNexis earlier this month for a product demonstration. LexisNexis provided an overview and discussed the functionality from user and administrator perspectives. In June, some members of the committee will be participating in a trial of the LexisNexis Digital Library to gain first-hand experience with the product. 
 
You can find an overview of the LexisNexis Digital Library at http://www.lexisnexis.com/documents/pdf/20130524040128_large.pdf, or visit the website at http://www.lexisnexis.com/ebooks/lending/.  

If you are interested in a trial of the LexisNexis Digital Library contact your LexisNexis representative. 

Request for Assistance: Update to Thomson Reuters Social Security Number Requirement for eSignature

In April, CRIV received a request from a firm librarian asking about the need to require social security numbers to eSign for a business transaction.  CRIV would like to thank Anne Ellis for looking further into this issue.   Below is Thomson Reuter’s response.

Dear Michelle,

 

Thank you for your email.

 

In our online ordering system, the electronic signature did request input of the last four digits of the ordering customer’s Social Security number for verification. This policy was established to protect customers from unauthorized transactions.

 

Should individuals placing orders prefer not to enter the last four digits of their Social Security number, they are encouraged to create a unique, four-digit personal identification number (PIN) to serve as part of their electronic signature. This PIN will serve as a method of verification for the individual placing an order. Customers can make this change when placing an order.

 

Our intent through this process is simply to provide confidence and security for our customers. If you have further questions regarding the online ordering process, please let me know.

 

Sincerely,

 

Anne Ellis

Senior Director, Librarian Relations

If you have an issue that CRIV can assist with, please use our Request for Assistance form available at:  http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html or email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

LexisNexis Response to April 2013 eBook Questions – Posted on Behalf of LexisNexis

Below is Lexis’ response to the questions posed during the mid-April phone conference with members of CRIV.  CRIV would like to thank Cindy Spohr, Deana Sparling, and Silvian Rosario for taking the time to speak with CRIV and answer the questions below.  If you have questions about how these responses will impact your library, please contact your LexisNexis Representative.  If you have a concern that was not addressed here or in the February response, found here, please email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

——————————————————————————————————————

LexisNexis would like to thank Michelle Cosby and CRIV for the opportunity to continue the conversation on eBooks.  The questions discussed during the recent call and answers to them follow.

For additional information, we recommend you visit http://www.lexisnexis.com/ebooks/ , where you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions.  Additionally, you may find answers to your questions in the terms and conditions (the “Electronic Publications Master Agreement”) related to eBooks (as well as CDs, DVDs, PDFs, flash drives or other publications distributed electronically by LN) located at http://lexisnexis.com/terms/bender/masteragreement/.  We also welcome your questions and suggestions by phone at 800.833.9844 or email to ebooks@lexisnexis.com.

Q: Concerns were raised regarding the administration of eNewsletters and eBooks.

A:  LexisNexis® digital content (eBooks and PDFs) is fulfilled and supported via the LexisNexis download center. This download center can be accessed through our online store. Since its launch in November 2011, we have continuously made incremental updates to improve the download capabilities for our digital content. In summer of 2013, we are planning to significantly enhance the user experience related to the download management process for eMedia.  The planned enhancements will include a self-help portal for administrative staff that will, among other things, allow the admin to change, edit, add and delete email user addresses receiving notifications from the download center. Customers will also be able to view a history of all their eBook purchases in the download center and be able to download any previous newsletter updates they may have missed.

Q: How are customers notified of a change in format for an existing subscription?

A: Newsletters:  When a newsletter format is changed so that it is only available in an eNewsletter (PDF) format, LexisNexis’s process is that customers are notified, individually, with a letter included in the last print shipment. For example, the customer will receive a notification of the format change with the April 2013 print newsletter that the next issue, May 2013, will only be available as an e-newsletter in PDF format. The timing of the notification is dependent on the publication schedule of the newsletter. A complete list of titles in this category is posted to http://www.lexisnexis.com/eBooks.

Print + CD: When a Print + CD title is migrated to a Print + eBook format, LexisNexis’s process for notification is that customers are sent a letter, with the print title, with instructions to download the eBook. Upcoming titles are posted to http://www.lexisnexis.com/eBooks.

Q: Concerns were raised that the list of titles changing to eFormat is not being kept up-to-date.

A:  We aim to post a list of titles earmarked for migration approximately 30 days in advance, as our information allows. We do this through our eBooks site at http://www.lexisnexis.com/eBooks.

 

Q: Concerns were raised that Libraries will be forced to print newsletters at their own expense. 

A: With a single subscription to a newsletter, the library has the right to use the Electronic Publication on a single personal computer, e-reader, tablet, mobile device, or other display device, in the manner described in the Electronic Publications Master Agreement. In addition, one copy can be printed. While there is no requirement that the library make one print out of the newsletter, we do understand that some libraries may elect to do so. 

If a library is interested in lending and sharing capabilities for eBooks and eNewsletters, the LexisNexis® Digital Library can simplify buying, updating and lending.  Find more information on the LexisNexis Digital Library here:  http://www.lexisnexis.com/ebooks/lending/

Q: Concerns were raised that due to the change to eFormat, libraries will need to purchase e-readers.

A: A particular brand of e-reader is not required as programs that act as e-readers are available for computers. For more information, visit the eBook Resource page: http://www.lexisnexis.com/ebooks/resources/.

Q: Concerns were raised regarding highlighting in digital content.

A: The Digital Rights Management (DRM) related to a publication dictates the ability to highlight, share, print, etc. For a single user, single copy subscription, only one user has the right to use the eBook, so only one person can highlight. (However, for libraries permitting access under section 1.3 of the Electronic Publications Master Agreement, the permitted user highlights would be displayed together, much as they would if multiple patrons marked on and highlighted a printed book.) With the LexisNexis® Digital Library, users have the ability to highlight and make notes, which can be saved by the user outside the eBook. These notes and highlights are suppressed when the book is checked back in, so the next user will not see this information and is able to make their own comments and highlights. If the original user checks the eBook out again from the LexisNexis Digital Library he/she will have access to the highlights/notes originally made.

Q: Concerns were raised on electronic invoicing.

A: For some organizations, Lexis Advance® invoices will be sent electronically in summer of 2013. However, the invoice format for print, eBook, eNewsletters is not changing.  You will continue to receive these invoices in print.

 

Q: Can the abbreviations on invoices be more specific?  (The example provided was MA Laws)

A: Within some constraints, we can make adjustments as needed so that the abbreviation is more descriptive.  For the example raised of MA Laws, the abbreviated title on the invoice has been changed to MA Annotated Laws.

 

Q: What action should be taken by subscribers who choose not to accept a change in format for existing subscriptions?

A: Customers who choose to seek a refund or cancel their subscription due to a change in format should call Customer support at 800.833.9844 for options related to their purchase.

Request for Assistance: Requiring Social Security Number as part of eSignature for Business Transactions – Thomson Reuters

CRIV received a request from a firm librarian asking why it was necessary to require a social security number as part of an eSignature for an online  business transaction with Thomson Reuters.  Currently, the work around available is using an order form which can slow down the purchase process for eBooks needed in a hurry.  CRIV would like to thank Anne Ellis for looking into this issue.  Anne’s response is below.  Due to the response, CRIV is following back up on the issue to see if a more concrete explanation on this topic is available. For example, why can’t One Pass Verification be used as an alternative?

Dear Michelle:

 

Thank you for the opportunity to address concerns requesting the submission of personal identification during an online purchase.

 

Our ordering system requires a method to verify the person placing the order, commonly referred to as an electronic signature. The system’s settings require the individual’s name, title and last four digits of their social security number for verification.

 

If you have further questions regarding the online ordering process, please contact us at 1-800-328-4880.

 

Sincerely,

 

Anne Ellis

 

Senior Director, Librarian Relations

 

If you need CRIV’s assistance please use our form, or email Michelle Cosby, at mcosby@nccu.edu.

 

Michelle Cosby, CRIV Chair