Hope to see you in Seattle!

July 8, 2013 by Leave a Comment

This is my final CRIV Blog Post as CRIV Chair!  It has been an exciting year with many changes.  I will be turning over things over to Cynthia Myers.  Thank you to all of AALL for a great year.  I also want to thank the members of CRIV.  I have been a CRIV for a long time (since 2008!), and it will be missed.

If you will be at the Annual Meeting in Seattle, please stop by the following CRIV events:

We have two sessions on Monday July 15, 2013.

CRIV Round Table

Time: 11:45am – 12:45pm

Location: WSCC-Room 310

This session will be on e-books one year later.  This panel was organized and will be moderated by Cynthia Myers.

E1:  Off the Page and Beyond the Book: New Models for Buying and Selling Legal Information

Time: 2:30pm – 3:45pm

Location: 602-604

This session features a great panel of speakers and will be moderated by Ed Walters, CEO of Fastcase.  The panelist are Jason Wilson of Jones McClure Publishing;   Scott Meiser of LexisNexis; and Jean O’Grady of DLA Piper.  There will also be video clips to aid the conversation.  Many thanks to Todd Melnick for organizing as well as all members of the CRIV Education Committee.

Additionally you can stop by the CRIV Table in the Exhibit Hall to pick up a copy of the CRIV Brochure or the Guide to Fair Business Practices.

Filed Under: Legal vendors Tagged With:

Request for Assistance: Wolters Kluwer Supplement Numbering

June 18, 2013 by Leave a Comment

A County Librarian contacted CRIV after discovering the number of supplements for two Wolters Kluwer (former Aspen) titles Americans With Disabilities Act Handbook and Sexual Harassment in the Workplace.  CRIV facilitated the discussion between the librarian and Wolters Kluwer.

Thank you to Wolters Kluwer for addressing this question.

Generally, our rule of thumb is that supplements carry the date of the following year when they release in August or beyond. For example, a supp releasing in September 2013 might be called the 2014 Supplement (because it will be in customers’ hands for at least eight months of 2014).

However, sometimes we release a supp earlier in the year than planned in order to publish current information. When we do that, we can’t repeat a number (that is, we can’t publish two “2013 Supplements”). So there may be a situation where we publish a supp in May or June that carries the next year’s date.

Although that happens infrequently, it did happen with the two titles you mention. Thank you for bringing it to our attention. We will adjust the numbering for next year’s releases, and we apologize for any confusion this may have caused the customer.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

Filed Under: Legal vendors Tagged With: , ,

LexisNexis to Decommission Bender.Com

June 11, 2013 by Leave a Comment

The following message is being posted at the request of LexisNexis.

This week we are announcing the decommissioning of our Bender.com service to any remaining, active customers.

As the legal environment continually changes, in large part due to the rapid evolution of technology, we also routinely review and evaluate our products and services.  Our customers expect the most efficient ways to access the information and analysis they need to effectively represent their clients, organizations or agencies. Therefore, based on a recent review of our electronic and print portfolio, LexisNexis decided to discontinue the Bender.com service.

We recognize this change will cause some organizations to make decisions and transitions. We will support our customer’s through this process and will allow sufficient time for implementation. The decommissioning will be conducted in phases based upon multiple factors including renewal status and appropriate recommended solution.

You can count on us to provide more efficient, intuitive ways to access Matthew Bender content through mobile-friendly means such as the LexisNexis® Digital Library, LexisNexis® eBooks or Lexis Advance®.

LexisNexis is currently reviewing and working with each Bender.com account to recommend the solution that best fits the customer’s needs. We are committed to transforming the way legal professionals conduct research. And we look forward to continuing to work together to develop these services.

Cindy Spohr

Librarian Relations Group

LexisNexis

 

Filed Under: Legal vendors Tagged With: , ,

CRIV LexisNexis Digital Library and eBooks Demo

May 29, 2013 by Leave a Comment

To gain a better understanding of the functionality of the LexisNexis Digital Library and eBooks, members of the CRIV Committee met with LexisNexis earlier this month for a product demonstration. LexisNexis provided an overview and discussed the functionality from user and administrator perspectives. In June, some members of the committee will be participating in a trial of the LexisNexis Digital Library to gain first-hand experience with the product. 
 
You can find an overview of the LexisNexis Digital Library at http://www.lexisnexis.com/documents/pdf/20130524040128_large.pdf, or visit the website at http://www.lexisnexis.com/ebooks/lending/.  

If you are interested in a trial of the LexisNexis Digital Library contact your LexisNexis representative. 

Filed Under: Legal vendors Tagged With: , ,

Request for Assistance: Update to Thomson Reuters Social Security Number Requirement for eSignature

May 8, 2013 by Leave a Comment

In April, CRIV received a request from a firm librarian asking about the need to require social security numbers to eSign for a business transaction.  CRIV would like to thank Anne Ellis for looking further into this issue.   Below is Thomson Reuter’s response.

Dear Michelle,

 

Thank you for your email.

 

In our online ordering system, the electronic signature did request input of the last four digits of the ordering customer’s Social Security number for verification. This policy was established to protect customers from unauthorized transactions.

 

Should individuals placing orders prefer not to enter the last four digits of their Social Security number, they are encouraged to create a unique, four-digit personal identification number (PIN) to serve as part of their electronic signature. This PIN will serve as a method of verification for the individual placing an order. Customers can make this change when placing an order.

 

Our intent through this process is simply to provide confidence and security for our customers. If you have further questions regarding the online ordering process, please let me know.

 

Sincerely,

 

Anne Ellis

Senior Director, Librarian Relations

If you have an issue that CRIV can assist with, please use our Request for Assistance form available at:  http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html or email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

Filed Under: Legal vendors Tagged With: , ,

LexisNexis Response to April 2013 eBook Questions – Posted on Behalf of LexisNexis

May 1, 2013 by 1 Comment

Below is Lexis’ response to the questions posed during the mid-April phone conference with members of CRIV.  CRIV would like to thank Cindy Spohr, Deana Sparling, and Silvian Rosario for taking the time to speak with CRIV and answer the questions below.  If you have questions about how these responses will impact your library, please contact your LexisNexis Representative.  If you have a concern that was not addressed here or in the February response, found here, please email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

——————————————————————————————————————

LexisNexis would like to thank Michelle Cosby and CRIV for the opportunity to continue the conversation on eBooks.  The questions discussed during the recent call and answers to them follow.

For additional information, we recommend you visit http://www.lexisnexis.com/ebooks/ , where you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions.  Additionally, you may find answers to your questions in the terms and conditions (the “Electronic Publications Master Agreement”) related to eBooks (as well as CDs, DVDs, PDFs, flash drives or other publications distributed electronically by LN) located at http://lexisnexis.com/terms/bender/masteragreement/.  We also welcome your questions and suggestions by phone at 800.833.9844 or email to ebooks@lexisnexis.com.

Q: Concerns were raised regarding the administration of eNewsletters and eBooks.

A:  LexisNexis® digital content (eBooks and PDFs) is fulfilled and supported via the LexisNexis download center. This download center can be accessed through our online store. Since its launch in November 2011, we have continuously made incremental updates to improve the download capabilities for our digital content. In summer of 2013, we are planning to significantly enhance the user experience related to the download management process for eMedia.  The planned enhancements will include a self-help portal for administrative staff that will, among other things, allow the admin to change, edit, add and delete email user addresses receiving notifications from the download center. Customers will also be able to view a history of all their eBook purchases in the download center and be able to download any previous newsletter updates they may have missed.

Q: How are customers notified of a change in format for an existing subscription?

A: Newsletters:  When a newsletter format is changed so that it is only available in an eNewsletter (PDF) format, LexisNexis’s process is that customers are notified, individually, with a letter included in the last print shipment. For example, the customer will receive a notification of the format change with the April 2013 print newsletter that the next issue, May 2013, will only be available as an e-newsletter in PDF format. The timing of the notification is dependent on the publication schedule of the newsletter. A complete list of titles in this category is posted to http://www.lexisnexis.com/eBooks.

Print + CD: When a Print + CD title is migrated to a Print + eBook format, LexisNexis’s process for notification is that customers are sent a letter, with the print title, with instructions to download the eBook. Upcoming titles are posted to http://www.lexisnexis.com/eBooks.

Q: Concerns were raised that the list of titles changing to eFormat is not being kept up-to-date.

A:  We aim to post a list of titles earmarked for migration approximately 30 days in advance, as our information allows. We do this through our eBooks site at http://www.lexisnexis.com/eBooks.

 

Q: Concerns were raised that Libraries will be forced to print newsletters at their own expense. 

A: With a single subscription to a newsletter, the library has the right to use the Electronic Publication on a single personal computer, e-reader, tablet, mobile device, or other display device, in the manner described in the Electronic Publications Master Agreement. In addition, one copy can be printed. While there is no requirement that the library make one print out of the newsletter, we do understand that some libraries may elect to do so. 

If a library is interested in lending and sharing capabilities for eBooks and eNewsletters, the LexisNexis® Digital Library can simplify buying, updating and lending.  Find more information on the LexisNexis Digital Library here:  http://www.lexisnexis.com/ebooks/lending/

Q: Concerns were raised that due to the change to eFormat, libraries will need to purchase e-readers.

A: A particular brand of e-reader is not required as programs that act as e-readers are available for computers. For more information, visit the eBook Resource page: http://www.lexisnexis.com/ebooks/resources/.

Q: Concerns were raised regarding highlighting in digital content.

A: The Digital Rights Management (DRM) related to a publication dictates the ability to highlight, share, print, etc. For a single user, single copy subscription, only one user has the right to use the eBook, so only one person can highlight. (However, for libraries permitting access under section 1.3 of the Electronic Publications Master Agreement, the permitted user highlights would be displayed together, much as they would if multiple patrons marked on and highlighted a printed book.) With the LexisNexis® Digital Library, users have the ability to highlight and make notes, which can be saved by the user outside the eBook. These notes and highlights are suppressed when the book is checked back in, so the next user will not see this information and is able to make their own comments and highlights. If the original user checks the eBook out again from the LexisNexis Digital Library he/she will have access to the highlights/notes originally made.

Q: Concerns were raised on electronic invoicing.

A: For some organizations, Lexis Advance® invoices will be sent electronically in summer of 2013. However, the invoice format for print, eBook, eNewsletters is not changing.  You will continue to receive these invoices in print.

 

Q: Can the abbreviations on invoices be more specific?  (The example provided was MA Laws)

A: Within some constraints, we can make adjustments as needed so that the abbreviation is more descriptive.  For the example raised of MA Laws, the abbreviated title on the invoice has been changed to MA Annotated Laws.

 

Q: What action should be taken by subscribers who choose not to accept a change in format for existing subscriptions?

A: Customers who choose to seek a refund or cancel their subscription due to a change in format should call Customer support at 800.833.9844 for options related to their purchase.

Filed Under: Legal vendors Tagged With: , , ,

Request for Assistance: Requiring Social Security Number as part of eSignature for Business Transactions – Thomson Reuters

April 30, 2013 by 1 Comment

CRIV received a request from a firm librarian asking why it was necessary to require a social security number as part of an eSignature for an online  business transaction with Thomson Reuters.  Currently, the work around available is using an order form which can slow down the purchase process for eBooks needed in a hurry.  CRIV would like to thank Anne Ellis for looking into this issue.  Anne’s response is below.  Due to the response, CRIV is following back up on the issue to see if a more concrete explanation on this topic is available. For example, why can’t One Pass Verification be used as an alternative?

Dear Michelle:

 

Thank you for the opportunity to address concerns requesting the submission of personal identification during an online purchase.

 

Our ordering system requires a method to verify the person placing the order, commonly referred to as an electronic signature. The system’s settings require the individual’s name, title and last four digits of their social security number for verification.

 

If you have further questions regarding the online ordering process, please contact us at 1-800-328-4880.

 

Sincerely,

 

Anne Ellis

 

Senior Director, Librarian Relations

 

If you need CRIV’s assistance please use our form, or email Michelle Cosby, at mcosby@nccu.edu.

 

Michelle Cosby, CRIV Chair

Filed Under: Legal vendors

A Message From the Chair: LexisNexis eBooks

April 30, 2013 by Leave a Comment

CRIV is still waiting for Lexis’ response to the questions posed during the phone call in mid-April.  In the meantime, CRIV has scheduled a demo with Lexis in May to become more familiar with how the eBooks Library works so that we can better understand the needs of the AALL Membership.  If your library would like a personalized demo, please contact your Lexis Rep.  Alternatively, Lexis will be offering demos in June.  More information to come on the June demos.

Additionally, CRIV is still soliciting feedback on this issue.  If you have any concerns or suggestions, please email them to Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

Thank you,

Michelle Cosby, CRIV Chair

Filed Under: Legal vendors Tagged With: , , ,

A Message from the Chair: LexisNexis eBook Talks

April 19, 2013 by 1 Comment

Earlier this week, members of CRIV spoke with Cindy Spohr, Deana Sparling, and Silvian Rosario from LexisNexis to further discuss the change in format to eBooks/eNewsletters and invoicing.  CRIV would like to thank LexisNexis for taking the time to talk about these issues.  LexisNexis will be posting an official response to the questions covered during this call, and we will post the response to the CRIV Blog as well as sending it out through our listserv liaisons. 

Additionally, LexisNexis has a few upcoming Lunch & Learn events available for AALL members local to the areas listed where you can learn more about this process.  CRIV will be posting training sessions related to the eBook process and Digital Libraries as they become available.

All Lunch & Learn sessions are 11:45am-1:15pm.  

Chicago:  Thursday, 4/25, LexisNexis, 70 W Madison, Suite 2200, Chicago, IL 60602.  RSVP to Bridget MacMillan at bridget.macmillan@lexisnexis.com

 

Atlanta:  Thursday, 5/1, Offices of Troutman Sanders, Bank of America Building. 600 Peachtree Street, Suite 5200 Atlanta, GA 30308.  RSVP to Mary Reusch at mary.reusch@lexisnexis.com

 

New York:  Wednesday, May 22, LexisNexis, 125 Park Avenue, 24th Floor, New York, NY 10017.  RSVP to Gayle Lynn-Nelson at gayle.lynn-nelson@lexisnexis.com

Thank you,
Michelle Cosby, CRIV Chair

Filed Under: Legal vendors Tagged With: , , ,

A Message from the Chair: LexisNexis “ACTION REQUIRED TO CONTINUE YOUR SUBSCRIPTION”

April 12, 2013 by Leave a Comment

I just wanted to let the AALL Community know that though CRIV has currently been silent on the above issue, we are actively working on it as well as a few other issues of concern that have come about due to the e-format changes.  CRIV has a phone conference scheduled with Lexis next week and we plan to post information by the end of this month or early next month.  If any other issues arise, please remember that you can request assistance by filling out our online form, or by sending me an email at mcosby@nccu.edu

Best,

Michelle Cosby, CRIV Chair

Filed Under: Legal vendors Tagged With: , ,

Use CRIV Tools to Help Navigate an Issue!

March 8, 2013 by Leave a Comment

Need help navigating a vendor issue?  Try using a CRIV Tool!  CRIV Tools is a free resource and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters, a Glossary of Publishing Terms, and links to Vendor Contact Information.

To access CRIV Tools go to http://aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools. 

Filed Under: Legal vendors Tagged With:

Getting to Know CRIV: CRIV Brochure

February 27, 2013 by Leave a Comment

The 2013 CRIV Brochure is now available.  In addition to providing the name of active CRIV members and CRIV’s charge, there is also a list of our CRIV Tools.  To access the brochure, please go to http://aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Brochure.pdf.  We will have hard copies of the brochure available at SEAALL and the AALL Annual Meeting in Seattle.

 

 

 

Filed Under: Legal vendors Tagged With:

Request for Assistance Update: Lexis Labels for the December 2012 Supplement to Courtroom Criminal Evidence

February 19, 2013 by Leave a Comment

Posted on behalf of CRIV Vice-Chair Cynthia Myers

CRIV received a request from a court librarian asking about the incorrect edition found on the December 2012 supplement to Courtroom Criminal Evidence. The supplement stated that it was for the 4th edition when the publication is actually the 5th edition. Would there be some correction made for the supplement?

CRIV contacted Cindy Spohr of Lexis and received the following information: Correction stickers are available for this supplement upon request to Lexis.

Thank you to Cindy for her assistance. If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at:  http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

 

Cynthia Myers, CRIV Vice-Chair

Filed Under: Legal vendors Tagged With: ,

CRIV Tool: Getting Results From Customer Service

February 15, 2013 by Leave a Comment

CRIV has recently updated and added a new tip the the CRIV Tool: Getting Results From Customer Service.  If you need assistance getting results from customer service, be sure to check this out!

Filed Under: Legal vendors Tagged With:

LexisNexis eBook Response – Posted on Behalf of LexisNexis

February 7, 2013 by 1 Comment

This message is posted from CRIV on behalf of LexisNexis with regards to eBooks.

LexisNexis® would like to thank Michelle Cosby and CRIV for the opportunity to speak with its members regarding eBooks.  The questions discussed during the call were those identified by CRIV as the ones most frequently asked by the members.  Both the questions and answers to them follow.

For answers to questions not discussed during the call, we recommend you visit http://www.lexisnexis.com/ebooks/ , where you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions.  Additionally, you may find answers to your questions in the terms and conditions (the “Electronic Publications Master Agreement”) related to eBooks (as well as CDs, DVDs, PDFs, flash drives or other offline publications distributed electronically by LN) located at http://lexisnexis.com/terms/bender/masteragreement/.  We also welcome your questions and suggestions by phone at 800.833.9844 or email ebooks@lexisnexis.com. 

LexisNexis recognizes the important role technology plays in workplace productivity, and our goal is to provide legal professionals effective and efficient research tools, accessible whenever and wherever they need them.  Today’s practitioners are using tablets, smart phones and laptops, and want to incorporate eBooks into their everyday work.

With this in mind, we began our eBook journey in 2009, relying on customer input and feedback to help shape our product strategy and direction.  For example, we heard from our customers that they wanted to be able to choose their own mobile device; as such, we developed our eBooks using the two industry standard file types (epub and mobi), leaving device preference and choice to our customers.  In addition, we heard customers say the eBook needed to mirror the print book as closely as possible to support ease of use and format transition, so we designed our eBooks with this in mind.  We also provide valuable citation links to our Lexis Advance® research system for enhanced understanding of in-depth content.

As knowledge of our eBook collection grew, we began receiving feedback that while individual eBook purchases may be suitable for individual practitioners, librarians need to have greater supervision of collection purchases, lending restrictions, and other important library management issues.  We also heard clearly the imperative that any solution provided should be publisher agnostic, allowing librarians to mirror their print collection in digital format. 

For these reasons, we now offer LexisNexis® Digital Library.  As a part of the LexisNexis Digital Library, LexisNexis is an authorized reseller of the OverDrive® application platform.  Overdrive is a leader in the distribution of eBooks and digital content to public schools and libraries.  The innovative LexisNexis Digital Library offers legal professionals access to a large collection of authoritative legal eBook content on all major mobile devices and desktop platforms. It also enables organizations to share individual eBook titles among multiple users, purchase eBooks centrally and manage their library more efficiently.

eBook Info Site:

1) When will the helpful website be going up?  How will you inform customers when it is available?

This website is available now!  At http://www.lexisnexis.com/ebooks/resources you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions.  We also welcome your questions and suggestions by phone at 800.833.9844 or email ebooks@lexisnexis.com.

Information on this website’s availability was communicated in the January edition of the LexisNexis® Information Professional Update, and in the LexisNexis® InfoPro Weekly beginning January 17. We will continue to include reminders on it in certain relevant communications to information professionals throughout the year.

eBook Availability and Content:

2) Is it possible for an eBook to be downloaded to a library computer and be IP authenticated?   If not, will different pricing be available so that a library does not have to participate in eBooks? 

In order to ensure we understand and deliver on your desired user experience, we recommend that you contact your Account Representative or our Customer Service organization to discuss this question further.

3) What hardware is needed to read the eBooks?

 We publish our eBooks in .epub and .mobi formats.  As such, our eBooks are compatible with hardware and software that supports those formats – Mac® and PC laptops, Apple® iPad®, Android® devices, Barnes and Noble NOOK®, Amazon® Kindle®, Sony® Reader and others.  Helpful tips for e-reading applications and software are available at http://www.lexisnexis.com/ebooks/.

4) Will patrons have to go to your website to download the eBook?  Will they have to again after an initial download?

You may choose to download an eBook from the LexisNexis® Download Center to a library computer for patrons to access on that computer, pursuant to the Electronic Publications Master Agreement (referenced above). If you need access that is not provided for in the terms in the Electronic Publications Master Agreement, then please contact your Account Representative to see what agreement can be negotiated for that particular publication.

Cataloging/Circulation/Access:

5) What cataloging pieces will be required to describe the eBook? Does it go on the record with the print book?

LexisNexis Digital Library offers high quality, full-text bibliographic records enhanced for eBook catalog holdings.  The OCLC-MARC records include catalog data that is specific to digital media.

LexisNexis eBooks have a unique record versus the print version as the eBooks have unique ISBNs.  This will allow your patrons to more easily find their preferred format.

6) Do we need to adopt the OverDrive program?

No, you are certainly welcome to evaluate other solutions. 

If you are interested in hearing more about the LexisNexis Digital Library, please contact your Account Representative. 

7) What if the library OPAC is not compatible with OverDrive?

We anticipate few compatibility issues, if any, as the communications protocol that OverDrive employs is SIP2, a widely accepted industry standard. The other option available is LDAP, which is also an industry standard.

Should you require certain advanced functionalities, there may be additional OPAC modules required.  We are happy to discuss these with you as you consider implementation.  However it is important to note that an OPAC is not required for implementation of the LexisNexis Digital Library.

8) Does the licensing agreement cause any problems with lending to other libraries?

As with our CD-ROM licenses, our eBook licenses do not permit interlibrary loans.  For more information, please see section 1.3 of the Electronic Publications Master Agreement (referenced above).

9) There has also been concern that eBooks will force libraries to circulate materials that they don’t usually circulate.

LexisNexis Digital Library does not offer “library-only” circulation capabilities comparable in the print world to not allowing reference desk materials to be checked out, for example.  However, in the LexisNexis Digital Library, you can set the lending period for a short time such as a few days. 

Newsletter/Bender.com:

10) Are there plans to make searchable archiving available since these will no longer be available in print?

You can easily archive your older eBooks as your receive current editions, if such archival practices are in accordance with the Electronic Publications Master Agreement (referenced above).   As newer eBook versions will carry the same file name, you can simply rename the old edition file. With respect to eNewsletters, each new issue is being given a new file name, so you can save them without overwriting. 

11) Can I search across LexisNexis eBooks maintained on one device, or within a LexisNexis Digital Library, in a way that is similar to Folio functionality for CD libraries? 

If there is functionality in your e-reader software allowing such searching and the Digital Rights Management for the particular publication allows such searching, then it may be possible.  However, without those conditions, searching is limited to a single title at this time.  We continue to develop and work on CD library migration plans and features.

12) Setting up an account and getting the log-in credentials is time consuming.

We are working to streamline the process. 

13) Concern about passing cost on to the consumer since they will have to print the newsletters to circulate.

While there are costs associated with printing a copy upon receipt, electronic  delivery offers benefits that we believe outweigh the costs for our customers, including shorter delivery time and lower storage costs

General:

14) Will a list of publications that are changing from print/print with CD/CD only to eBook/digital/PDF only be made available?

 See information regarding our eBooks website above.

Filed Under: Legal vendors Tagged With: , ,
Next Page»