CRIV Conference Call with LexisNexis on eBook Plans

I would like to thank Cindy Spohr and LexisNexis for taking the time to speak with CRIV regarding their eBook plans.  

CRIV submitted the majority of questions received by AALL members.  Some questions may not appear word for word in the list below, but CRIV tried to convey the essence of each question asked.  The excluded questions dealt with pricing details.  If you have follow up questions regarding your account, please contact your Lexis Representative. 

Below is the list of questions submitted to Lexis.  Lexis will make its own response to these questions, and CRIV will notify AALL members when that response is available.  In the meantime, Lexis has created a website that addresses some of the questions submitted by AALL Members available at http://www.lexisnexis.com/ebooks/resources/.  The eBooks FAQ is available at http://www.lexisnexis.com/ebooks/questions/.

Michelle Cosby, CRIV Chair

 

EBook Availability and Content:

-Is it possible for an eBook to be downloaded to a library computer and be IP authenticated? If not, will different pricing be available so that a library does not have to participate in eBooks? 

 

-Is the content on the eBook duplicative of the print book or will there be any unique content? Will there be something that explains the content of each eBook?

 

-Will companion eBooks expire at the end of a subscription period, or will LexisNexis customers be able to retain use unless and until they renew a subscription at any time after the expiration?

 

-What hardware is needed to read the e-books? Computer, Nook, Kindle, IPad?

 

-Will patrons have to go to your website to download the book?  Will they have to again after an initial download?

 

Cataloging/Circulation/Access:

-How do we check out an eBook?

 

-Does having the eBook limit circulation abilities?  The CD could circulate to multiple patrons indefinitely.  Some of the eBooks say the code is good for a limited time.

 

What cataloging pieces will be required to describe the e-book? Does it go on the record with the print book?

 

-Do we need to adopt the Overdrive program?

 

-What if the library OPAC is not compatible with Overdrive?

 

-Will eBooks remain in the Lexis Download center?

 

-Will there be a way to allow multiple users to access an eBook at a time?  What if the library subscribes to the title on Lexis.com?

 

 -How will library customers authorize credential users of single-use licenses?

 

-Does the licensing agreement cause any problems with lending to other libraries?

 

-There has also been concern that eBooks will force libraries to circulate materials that they don’t usually circulate.

 

Newsletter/Bender.com:

Are their plans to make searchable archiving available since these will no longer be available in print?

 

-Setting up an account and getting the log-in credentials is time consuming.

 

-Accessing the newsletter from the account requires additional in-house IT support (java plug-ins/disabling script).  Are these one-time changes or every time a newsletter is accessed?

 

-Is it possible for the email alerting customers the newsletter is available to go to multiple email addresses?  There is concern that the newsletter comes out when someone is on leave for an extended amount of time.

 

-Concern about passing cost on to the consumer since they will have to print the newsletters to circulate.

 

-For customers that signed the multi-year agreement for the newsletters, will they have the option of maintaining the same format they agreed to in the contract for the duration of the contract’s term?

 

General:

-When will the helpful website be going up?  How will you inform customers when it is available?

 

-Will a list of publications that are changing from print/print with CD/CD only to eBook/digital/PDF only be made available?

 

-A few academic law librarians have said they have no problem with anything.

 

-The format changes are beneficial to individual customers, but not for libraries as a whole.

 

-Is eBook limited to searching one volume at a time?  Folio allows you to search across multiple treatises.

 

-Can an eBook be place on a library intra-net like SharePoint?

 

– If the eBook is downloaded via Overdrive, do the internal links still go to the Lexis database?

 

-Will LexisNexis clearly and conspicuously identify the last date (month and year) when it has updated any sections of an eBook companion as well as any changes that were made?

 

-Has LexisNexis completed beta testing to ensure the advertised features of the companion eBooks work as advertised?

 

 -What training, if any, does LexisNexis anticipate customers will need to use the companion eBook? Will LexisNexis provide training?

 

-What are the terms of single-use and multiple-use licenses, and why were these not submitted to customers in writing at the time Lexis announced the migration?

 

– In the terms of the annual contracts does LexisNexis has reserved the right to change “companion” formats unilaterally?

 

 -What kinds of confidentiality restrictions, if any, will Lexis add to customer licensing of companion eBooks?

 

 -Will LexisNexis track credentialed use of companion eBooks when evaluating pricing for subscription renewals?

 

 -Why did LexisNexis decide not to seek customer consent in advance, as recommended under Principle 3.1 of the AALL Guide to Fair Business Practices?

 

 -Did LexisNexis anticipate the migration by the time subscribing customers were renewing their subscriptions to the affected titles in 2012? If it did, why did it not notify these customers of the pending change at the time of renewal, as recommended under the “format-change-notice” provision of Principle 2.2(e) of the AALL Guide to Fair Business Practices?

 

-Will LexisNexis notify subscribers of an option to cancel affected, “standing order” subscriptions, and claim any applicable, pro-rated reimbursement, if the subscribers find that they do not want or cannot use the eBook supplements? 

CALI’s A2J Author

CALI, in conjunction with the Center for Access to Justice & Technology (CAJT), has created the A2J Author software, available to download at http://www.a2jauthor.org/drupal/.  According to the CALI website, “A2J Author helps legal aid attorneys create computer-based, self-guided A2J interviews for use by unrepresented litigants and others in need.The A2J interviews walk users through a step-by-step question and answer process, which, in the end, creates an (often otherwise confusing) legal form.”  I think it could also be used in law school legal clinics as well.  For more information on A2J Author, visit the A2J Author Community Website.  

LexisNexis and e-books Follow Up

CRIV will be having a conference call next month with LexisNexis Representatives to further discuss librarian concerns revolving around the change to the e-book format.  If you have additional questions that you would like to ask regarding this change, please email your questions to Michelle Cosby at mcosby@nccu.edu by Friday January 4, 2013.  I will compile a list of questions and the answers will be posted shortly after the call.  Please check back to CRIV Blog or watch your listservs for this information.

Michelle Cosby, CRIV Chair

Request for Assistance Update: Change in format from CDs to E-books – LexisNexis

CRIV received a request for assistance from several County Law Librarians regarding the change LexisNexis made from including CDs to including E-books as the accompanying format with purchased print books, the lack of notice in the change, and how to implement this change in the library.  CRIV contacted Cindy Spohr, Senior Librarian Relations Manager at LexisNexis.  Below is the response.

Since our recent shipment of the Ohio Criminal Law Handbook, we have heard from several librarians who expressed concerns regarding the replacement of the CD-ROM companion version with an eBook.  We take your comments and concerns seriously.

Please accept our apologies for not sharing our strategy with you in advance.  We appreciate the responsibility you have for your libraries’ patrons, and understand the burden that supporting an unanticipated change in format will cause.  We are committed to avoiding such an omission in the future.

We continually evaluate electronic formats which will best meet customer needs as the Legal Publishing industry continues to evolve.  In this instance, eBook technology provides superior capabilities in portability, readability, and eReader functionality (such as highlighting and annotations).  Because of these advantages, LexisNexis plans to migrate our titles with accompanying CD products to eBook companions over the next 18 months.  Additionally, selected newsletter titles are being transitioned to eBook (PDF) only to significantly improve timeliness and reduce paper consumption.

Please be assured that in utilizing eBooks, you have the same latitude for patron usage as you have had with CDs.  Namely, each are licensed for single installations or installation on a shared device for one patron at a time.  Additionally, multi-user solutions for both licensing and distribution are available for libraries that require broader circulation.  We encourage library customers to contact our customer support organization so that we can deliver a solution that best suits your specific situation.

We will also launch a website which will contain a vast array of resources to aid you and your patrons on leveraging eBooks for optimal advantage.  Please be on the lookout for our announcement when the site launches.

Finally, as we move away from older technologies such as CDs, we want your feedback on the instructions, user experience, and communications you desire regarding our eBooks to best support your patrons.  Please do not hesitate to contact us via Customer Support (customer.support@lexisnexis.com or 800.833.9844) or through your Print Customer Representative.

Thank you to Cindy for her assistance in this matter.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

Using Library Commercials to Market Your Services

As librarians, we often think that we need to market the resources available to patrons. Print, Electronic, Flashcards, Tablets – we want our patrons to utilize our resources. We also have to remember to market ourselves as we are a valuable resource and we help our patrons use resources efficiently. Here is a video produced by the Law Library at the Maurer School of Law marketing their librarians. Similar videos can be found on YouTube. If your library has a commercial they would like to share, please post in the comments!

CRIV Advocacy Request Update: Follow up to Restatements Checklists from July 2012.

CRIV received a request from a Government Library asking if the checklists mentioned in July to help with managing the Restatements were now available.  CRIV contacted Anne Ellis and received the following information:

The Restatements Checklist is prepared once a year and distributed as a shipment insert that accompanies the traditional March shipment of annual pocket parts and supplements to full-set subscribers.  The Checklist is not sent to those who subscribe to a less-than-full-set topical unit or “slice.”  

 

The Checklist can be found on the Westlaw Store on the full-set Restatements and Principles of the Law site under the Filing and Shelving Instruction section.  

See http://store.westlaw.com/restatements-2d-3d-principles-of-law-appendices/557/22026005/productdetail?FindMethod=Rich_Relevance&promcode=600582C43553&promtype=internal and attached two part Checklist.

(Chair’s note, please contact me at mcosby@nccu.edu if you would like to receive the attached checklist).

The checklist is designed to do two things:

  • The “narrative” side of the documentation sheet describes and differentiates the various annual components of the set (bound volumes, pocket parts/supplements, and Interim Case Citations pamphlets) and provides an historical overview of units that have most recently evolved as portions of the Restatement 2d have been fully superseded (and been taken out of print) in several cases by the completion of the Restatement 3d series on that subject matter.  We explicitly indicate in the first paragraph of this narrative that “Your Pocket Parts and Supplements for Use in  may now be discarded.”
  • The “grid” side of the sheet indicates all of the volumes in the full set and specifies which volumes receive a pocket part that year, a supplement, or nothing at all.  The first footnote addressing the  grid indicates that any volumes whose pocket part field is blackened should not have a pocket part. 
  • Regarding any the confusion that may arise when a new unit is completed and supersedes a previous series on that same subject matter, we advise the customer in the shipment insert accompanying the new unit, as well as in the narrative of the annual Checklist, the following information:
    • If these out-of-print volumes are part of an existing set, they should be retained, as they contain material of historical interest and numerous case citations represented in their accompanying appendix volumes. They depict still valid underlying authority for concepts newly articulated in later Restatement volumes.

Thank you to Anne Ellis for her help with this issue. 

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

CRIV Advocacy Request Update: Duplicate material in the Uniform Commercial Code Reporting Service and Hawkland Uniform Commercial Code Series.

CRIV received a request from a County Law Library asking about the duplication of material in Uniform Commercial Code Reporting Service and Hawkland Uniform Commercial Code Series.  CRIV contacted Anne Ellis and received the following information:

Thank you for contacting Thomson Reuters regarding the Uniform Commercial Code Reporting Service and Hawkland Uniform Commercial Code Series Local Code Variations pamphlets.  UCC Local Code Variations provides attorneys with an efficient, effective way to research UCC section and subsection provisions as used in every state jurisdiction as differences in terms and language can be critical as well as  subtle.  Because of the critical importance of local differences and provisions, this material is provided to subscribers of both Uniform Commercial Code Reporting Service and Hawkland Uniform Commercial Code Series.

UCC Reporting Service is a full service title where the annual subscription charge covers numerous updates and reporters.   Individual shipments are not priced separately to the customer and components are not available separately.

 UCC Reporting Service publishes state code variations in two ways.   Twice a year two pamphlet volumes are issued with the latest state code updates.  This material is organized by state, with all variations from the UCC organized under each state heading.  However attorneys access this information in different ways and so a separate pamphlet is issued each year called Local Code Variations which is organized by UCC section with all state variations listed under each Code section or subsection.

Because this information duplicates the state variations material but has a different organizational structure, the replacement charge for lost or damaged pamphlets is a minimal charge of $99.  The Local Code Variations pamphlet is not available as a separate subscription.

Updates to Hawkland’s UCC Series are invoiced  individually. The Local Code Variations pamphlet, provided as an integral part of the set, is priced individually.

Anne was also able to provide information to a follow up question “Is Thomson saying that the information is duplicated but the organization of information is different?”

The organization of the Local Code Variations pamphlets is the same for both Hawkland and UCC Reporting Service.  The State Variations pamphlets for UCC Reporting Service contain the same basic information as the Local Code Variations pamphlets but are organized by state rather than Code section.

Thank you to Anne for her assistance in this matter.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

Chair Update: Improvements to the Vendor Relations Page

The CRIV Web Committee is looking at improving the Vendor Relations page.  We have added explanations to the page and had the content alphabetized.  We did the same for the CRIV Tools page.  We are also currently working to update the links on the Vendor Contact Information page. 

The next task of the committee is to look at the content of each page and editing or adding new content as necessary.

CRIV would like to thank Chris Siwa for his assistance with our work. 

To look at the changes go to the following places:

Michelle Cosby

LJP Semi-Annual Net Conference Thursday October 11, 2012 from 1 — 2 PM EDT

Interested in learning about upcoming Law Journal Press enhancements and changes?  RSVP for their Semi-Annual Net Conference.  Details below.

Join us for our semi-annual Net Conference

We’re continuing to listen to our customers and make changes to meet your needs, on the web and behind the scenes. Be the first to know about the latest developments including:

• Enhanced lawcatalog

• Platform Developments

• Improved Invoicing

• New to ALM: eBooks

We will also be pleased to answer any questions or discuss any concerns you may have.

Thursday October 11, 2012 from 1 — 2 PM EDT
RSVP to ebrooks@alm.com by October 9, 2012

You’ll receive your Verizon Net Conference credentials 48 hours prior to the conference. Learn more, participate in a live Q&A, and find out how we are dedicated to serving you better!

HeinOnline Librarian’s Corner

If you are looking for ways to promote HeinOnline at your library, don’t forget to look at their Librarian’s Corner.

The Librarian’s Corner has links to approved Hein logos and posters.  You can also get information to download the code to add Hein Library Search Box Widgets to your website.

CRIV Advocacy Request Update: Non-Receipt of Materials from Revere Legal Publishing

CRIV received a request from an Academic Library stating that they had not received materials from Revere Legal Publishing.  The Library had been working to resolve this issue with Revere since January 2012.  The Library was told by Revere that there was a shipping delay.  In the meantime, the number of titles that the Library was not receiving continued to grow.  The Library had several unanswered emails and phone calls with Revere prior to seeking the assistance of CRIV.
CRIV also struggled to get into contact with Revere.  However, Bill Jula did state that the library would receive the material at a reduced cost and that the delay in shipping was due to the material being put aside and not going out.
Thank you to Bill for his help resolving this issue.

Michelle Cosby, CRIV Chair

CRIV Advocacy Request Update: Thomson Reuters Unsolicited Material Requiring Active Cancelation of Future Shipments

CRIV received an email from a Firm Librarian notifying CRIV that the Library had received unsolicited material from Thomson Reuters that required the Library to call and cancel future shipments of the unsolicited material.  The Librarian had already remedied the issue, but wanted to notify CRIV because the letter that came with the material did not contain contact information and putting the onus on Libraries to cancel is burdensome and did not meet the spirit of AALL Guide to Fair Business Practices for Legal Publishers 1.2.

I contacted Anne Ellis via email and was referred to Mark Sheiner, author of the letter for the unsolicited material.  Mark said that he could remove any library from the list for receiving unsolicited materials.  Further, he stated that his email was on the letter which is a reliable way to contact him.  The Librarian that initiated the request was provided Mark’s information to be permanently removed from receiving unsolicited materials.

Thank you to Anne and Mark for helping resolve this issue.
Michelle Cosby, CRIV Chair

Congratulations to Bloomberg Law 2012 AALL New Product Award Winner

Bloomberg Law is the 2012 recipient of the AALL New Product Award.  The award is given to a commercial product that is less than two years old that improves law library procedures or services.  Bloomberg Law received the award at the AALL Annual Meeting in Boston.  Congratulations!

 

Image

Thank You for Coming! 2012 Vendor Roundtable: e-Books

On behalf of CRIV, I would like to thank all of the vendors for speaking with us today about their e-book policies and developments.  I also would like to thank the librarians that came to our roundtable.  It was a great discussion!  I hope everyone that attended gained a bit of insight.  If you were unable to attend our discussion, a summary will be posted in the next issue of CRIV Sheet.

Fastcase Advance Sheets

Fastcase Advance Sheets are now available on Android, iPad, Kindle, and Nook.  According to the Fastcase blog, Advance sheets will be available monthly and should replace the need for having to look at opinions in print.

For more information on Fastcase Advance Sheets, visit their blog at http://www.fastcase.com/fastcase-ebooks-advance-sheets/ or http://www.fastcase.com/ebooks/.