CCH Replacement Pages & Reports

Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

The Future of Legal Publishing

There was a very interesting post this week on Slaw, Canada’s online legal magazine. For a discussion on trends in legal and professional publishing see Robert McKay, The Future of Legal Publishing.

Margie Maes
AALL Vendor Liaison
mmaes@aall.org

“Beyond Beall’s List: Better Understanding Predatory Publishers”

Of possible interest:

http://crln.acrl.org/content/76/3/132.full

Margie Maes
AALL Vendor Liaison
mmaes@aall.org

Best Practices in Acquiring, Interpreting, and Applying Usage Statistics

NISO/NASIG Joint Webinar: Playing the Numbers: Best Practices in Acquiring, Interpreting, and Applying Usage Statistics

Date: May 21, 2014

Time: 1:00 p.m. – 2:30 p.m. (Eastern Time)

Event webpage: http://www.niso.org/news/events/2014/nasig/

==============================================================================

ABOUT THE WEBINAR

In a time of shrinking budgets and growing reliance on electronic resources, the collection and analysis of usage statistics has become a staple of the library world. But while usage statistics may be ubiquitous, many librarians still struggle with the best methods of interpreting the data. The ability to effectively understand and apply usage data is an important skill for librarians to master as they attempt to analyze their collections and justify their expenses to administrations.

This webinar, jointly presented by NISO and NASIG, will highlight the ins and outs of COUNTER, as well as discuss the process of analyzing the data once harvested.

TOPICS AND SPEAKERS

· COUNTER Update: Release 4 of the COUNTER Code of Practice for e-Resources – Peter Shepherd, Project Director, COUNTER

· Integrating COUNTER Statistics within the Information Workflow – Oliver Pesch, Chief Product Strategist and Senior Vice President, EBSCO Information Services

· Usage in the Eye of the Beholder: Developing Academic Library Usage Reports that Meet the Needs of Your Institution – Jill Emery, Collection Development Librarian, Portland State University Library

REGISTRATION

Registration is per site (access for one computer) and closes at 12:00 pm Eastern on May 21, 2014 (the day of the webinar). Discounts are available for NISO and NASIG members and students. NISO Library Standards Alliance (LSA) members receive one free connection as part of membership and do not need to register. (The LSA member webinar contact will automatically receive the login information. Members are listed here: http://www.niso.org/about/roster/#library_standards_alliance. If you would like to become an LSA member and receive the entire year’s webinars as part of membership, information on joining is listed here: http://www.niso.org/about/join/alliance/) All webinar registrants and LSA webinar contacts receive access to the recorded version for one year.

Visit the event webpage to register and for more information: http://www.niso.org/news/events/2014/nasig/

COUNTER Articles

The COUNTER Code of Practice for Articles (COUNTER Articles) is now published on the COUNTER website at:http://www.projectcounter.org/counterarticles.html . This new Code of Practice responds to the growing demand for article-level metrics and has been developed as a result of the PIRUS (Publisher and Institutional Repository Usage Statistics) project. COUNTER Articles provides a COUNTER-compliant standard for the recording, consolidation and reporting of usage at the individual article level of journal articles hosted by Publishers, Aggregators, Institutional Repositories and Subject Repositories.

COUNTER Articles builds on the COUNTER Code of Practice for e-Resources and COUNTER will be responsible for its development, ongoing management and implementation. To have usage statistics and reports designated COUNTER-Articles compliant vendors and services will have to provide usage statistics that conform to this Code of Practice. Vendors that are already COUNTER-compliant will find it relatively straightforward to conform to the COUNTER Articles standard. In addition to what is already provided for COUNTER, the key additional metadata requirement for COUNTER Articles- compliance will be the article DOI, which allows usage to be recorded, reported and consolidated unambiguously for each journal article.

COUNTER Articles provides a standard that enables any organization hosting journal articles to report in a credible, consistent and compatible way the usage of these articles to authors, their institutions and their funding organizations. It also enables vendors to consolidate usage of articles on different platforms into a global usage total.

For more information, please contact Peter Shepher, Director – COUNTER, pshepherd@projectCounter.org

 

Margaret K. Maes 
AALL Vendor Liaison 
mmaes@aall.org

Florida Attorney General agreement

The Florida Attorney General’s office has announced a settlement with West Publishing and Thomson Reuters Tax and Accounting over issues related to negative option plans.

See http://www.myfloridalegal.com/newsrel.nsf/newsreleases/C84C04C72FEAAF4E85257C750074AC83 for the press release and a link to the agreement.

This is the Attorney General’s Office’s third settlement with a large legal publishing company. Earlier agreements were reached with Matthew Bender and Company, Inc. in April 2009, and CCH in February 2013.

Margie Maes, AALL Vendor Liaison

New vendor relations tools

Spring is a time of progress and growth, and we’ve made a lot of headway on the vendor relations front in recent months.

The work of the Library Procurement Process Improvements Task Force came to fruition in April when the Executive Board adopted the Procurement Toolkit and Code of Best Practices For Licensing Electronic Resources. In addition to the Code of Best Practices with commentary, the toolkit includes a procurement process checklist, a licensing checklist, resources for licensing terms and definitions, resources for sample clauses and model license agreements, and a bibliography on licensing and procurement of electronic resources. A print version of the toolkit is being prepared and will be available soon.

The Executive Board also has approved a new Vendor Relations Policy, which directs the Association’s advocacy efforts on issues related to legal publishing and legal publishers. The policy provides guidance for me, the Committee on Relations with Information Vendors, and other AALL entities that interact with legal publishers and monitor issues relating to legal publishing. The policy includes a list of issues that are supported by AALL’s Government Information Policy, links to other policies that support vendor relations activities, and a list of additional issues that have been identified for advocacy with legal publishers.

In combination with the Third Edition of the Guide to Fair Business Practices for Legal Publishers, approved in November 2012, these documents provide a framework for vendor relations advocacy as well as new resources that law librarians can use in their communications with legal publishers.

For more information on AALL’s vendor relations activities, see our Updates on AALLNET.

Margaret K. Maes
AALL Vendor Liaison
mmaes@aall.org
312-802-1776

 

 

 

Matthew Bender closing its doors

Albany-based legal publisher Matthew Bender announced Tuesday that it is closing its doors. The company’s owner, LexisNexis, will start layoffs at the 1275 Broadway office starting in mid-April and eventually shutter its offices by the end of 2014, eliminating 220 jobs, according to a noticed filed with the state Labor Department. Employees were notified on Tuesday.

See this article from the Albany Times-Union.

http://tinyurl.com/b5nqbng

Vendor Liaison Goals

Happy New Year!  The January issue of the Vendor Liaison Update is now available on AALLNET.

I’d like to begin the year by thanking all the people who contributed to a successful vendor relations program in 2012, including the members of the Committee on Relations with Information Vendors (CRIV), the Price Index for Legal Publications Committee, the AALL Guide to Fair Business Practices for Legal Publishers Revisions Task Force, the Library Procurement Process Improvements Task Force, and the Consumer Advocacy Caucus, and, most especially, the individual AALL members who took the time to write, call, or comment about vendor relations issues.

As we begin 2013, I’d like to share this summary of program goals for the new year.

Goals for 2013:

  • Present a final draft of the Vendor Relations Policy for adoption at the spring 2013 Executive Board meeting.*
  • Assist the AALL president in forming an implementation plan for furthering the goals of the Colloquium Action Plan.
  • Continue to support the work of the Library Procurement Process Improvements Task Force; assist the task force with submitting its final report and work products to the board for the spring 2013 meeting; and participate in planning the Fishbowl Fun licensing program for the 2013 Annual Meeting.
  • Provide support for marketing the new edition of the Guide to Fair Business Practices for Legal Publishers.
  • Work with our current vendor partners to secure their commitment to support the principles outlined in the Guide to Fair Business Practices for Legal Publishers; request their comments on the vendor relations policy draft; and advocate for transparent and library-friendly policies and pricing structures for e-books.
  • Identify other legal publishers with whom AALL should establish a relationship regarding vendor relations issues.
  • Work with CRIV and staff on reorganizing the vendor relations pages on AALLNET.
  • Continue to work with CRIV, the Price Index for Legal Publications Committee, and other AALL entities as appropriate.
  • Continue outreach to chapters and special interest sections.

*AALL members should watch their email in February for a call for comments on the final draft.

I appreciate the collaborative spirit that helps us move these issues forward and look forward to another successful year. I encourage AALL members to contact me at any time with comments or questions.

Affected Hurricane Sandy Customers: Complimentary Access to RBsource for Securities Act Handbook and Redbox Subscribers

At Wolters Kluwer Law & Business, we understand that many of you have been impacted by Hurricane Sandy and continue to work around the many difficulties we face in the wake of that historic storm. With our headquarters in New York City, we too are experiencing firsthand many of the same challenges, both personal and professional, as we struggle to resume our normal activities.

We are committed to doing everything we can to assist our East Coast customers who depend on the critical securities content we deliver in the Red Book and Red Box by providing access to this vital content online at no cost through RBsource during the weeks ahead. By providing free online access, we hope we can help ensure that attorneys and research professionals alike will have access to this critical content even while working outside the office.

To obtain online access, please send an email to John.Stricklett@wolterskluwer.com with the following information:

Attorney name
Attorney email address
Company/firm

An ID and password will be sent with a link to the database within 24 hours.

Even though the storm may continue to disrupt normal business activities in our region for some time, our goal is to ensure that it will not impact your ability to stay connected to the vital information we publish at Wolters Kluwer Law & Business. If there is any other way in which we may assist you, please feel free to contact Linda Lev-Dunton at Linda.Lev-Dunton@wolterskluwer.com or me directly at Robert.Lemmond@Wolterskluwer.com.

We wish you, your families, and your colleagues the very best as you continue to deal with the aftermath of Hurricane Sandy.

Sincerely,

Bob Lemmond

Antitrust program report

The September issue of the Vendor Liaison Update is now available on AALLNET. Learn more about antitrust and the need for an association antitrust policy.

In 2011, the AALL Executive Board carefully considered a draft of an antitrust policy for the Association but ultimately did not adopt that draft, feeling the need for a broader knowledge base and ongoing discussion. The board subsequently approved the AALL and Antitrust Frequently Asked Questions (FAQ) in June to address questions regarding the need for a policy and to set the framework for some of the issues that such a policy might address.

AALL consulted with Stephen Armstrong, an antitrust lawyer, to develop this document.  Armstrong was also the main speaker for the CRIV-sponsored program on Antitrust Considerations and the Association at the Annual Meeting in Boston, providing a basic introduction to antitrust law and responding to a set of fact scenarios with possible antitrust implications. Following is a brief summary of his remarks.

Antitrust Basics

The Sherman Antitrust Act prohibits collective action by any company or association in consideration of restraint of trade or anticompetitive behavior, that is, action not benefitting consumers.

Plainly unlawful (per se) anticompetitive activities include price fixing, the agreement to limit production or capacity, allocation of customers or markets, and group boycotts or joint refusal to deal. Potentially unlawful activities depend on the facts and whether the actual impact results in harm to competition.

Possible anticompetitive issues for associations include membership issues (must have objective criteria); access to services; information collection and dissemination (e.g., pricing surveys and wage surveys that attempt to influence or direct future activities); joint purchasing; joint research activities; joint marketing or advertising; standards setting; certification; guides for business practices; and government affairs or lobbying. 

Associations may be liable and required to pay damages for acts of members misusing association structure and authority in the industry to exclude a competitor or restrict competition in the industry (e.g., standards setting to exclude competitors under a structure condoned by the association). 

Scenarios 

Q1: Many law libraries participate in consortial arrangements such as NELLCO; why does this not give rise to antitrust concerns (or should it)? 

A: Consortia are not considered to be unlawful or in violation of antitrust if they do not effectively control or dictate prices of the seller. As long as the agreements are not industry-wide, are open to partners, and are not intended to exclude specific vendors, they should not present a problem. 

Q2: What if librarians from three state university law libraries in the same region, facing large budget cuts, decide to approach a database vendor as a group to renegotiate a database access agreement for all the libraries? Would this raise any antitrust concerns? 

A: This is not all that different from the previous question. As long as the volume of impact in the marketplace is limited to a fairly small number of buyers, it is considered localized and not anticompetitive. In this scenario, the libraries are a small part of the marketplace, and they have geographic proximity and probably common interests with respect to the local budgeting environment, funding sources, etc. This provides a way for buyers to develop information on a joint basis and go to sellers or a group of sellers to negotiate a better deal. Joint purchasing arrangements are common in many industries and are generally considered pro-competitive. 

Q3: On the CRIV Blog a CRIV committee member provides examples of how vendor Y’s practices violate the AALL Guide to Fair Business Practices for Legal Publishers. The blogger then lists several alternative information sources available from other vendors and questions why libraries continue to do business with vendor Y when similar information is available from vendors who comply with the Guide to Fair Business Practices for Legal Publishers. What antitrust concern does this raise? 

A: There are several elements here. The forum is set up to share information broadly. If an individual decides to post to the forum, as long as it is an individual posting and there is not a response that proposes collective action, it is independent, unilateral conduct and merely provides information. If people then act independently, you don’t have joint action. The question also raises the role of the Guide to Fair Business Practices. If AALL didn’t already have a history of working with fair business practices, then the development or marketing of a guide might be considered problematic. But there is a history, and the Federal Trade Commission (FTC) itself recognized the consumer protection aspect of fair business practices when it established the (now defunct) Guides for the Law Book Industry. The FTC’s stance seems to indicate support for the exchange of information between buyers and sellers and the development of guides to educate buyers and sellers. 

Q4: During an AALL Annual Meeting, several academic law library directors gather for an informal unplanned dinner at a nearby restaurant. They share information about how much they each pay to access a database from vendor X in order to determine if their individual libraries are getting a good deal from the vendor.  Does this raise antitrust concerns for the Association? For the library directors individually? For their institutions? 

A: This is a classic description of a scenario that makes antitrust lawyers uncomfortable because it can lead to an anticompetitive market. As long as the individuals are merely engaged in sharing information and it is only “several” academic law library directors, this is not a large enough group to raise a problem. If they were all board members of an association, then you have to be concerned about perception. Generally speaking, though, until there is an agreement to take action in restraint of trade, this situation should not raise antitrust concerns. But individuals should be careful not to commit their employers to anything that would lead to problems. As written in this scenario, the fact of sharing information is not in itself a problem as long as it doesn’t lead to collective action. 

Q5: AALL has vendor members as well as library members. How does vendor participation in committees and other organizational activity affect the antitrust analysis?

A: Having active vendor participation and involvement should result in a situation where you have a dialog. It might involve some tensions, but with everyone in the same room, it should be a healthier situation. It also allows better information flow for both buyers and sellers. 

Q6: At a vendor roundtable discussion at the AALL Annual Meeting, an AALL member who is not a part of any committee or other organizational unit of AALL comes to an open microphone and states that libraries should refuse to purchase from vendor X if it does not provide more transparent pricing information for its products. If the librarian includes a disclaimer that he or she is not speaking on behalf of AALL or his or her institutional employer, would this remove antitrust concerns for AALL? For the employer? For the librarian? 

A: This scenario blends information exchange with a call to action. It’s a paradigm that antitrust lawyers deal with – individual statements can lead to group action even if such action is not explicitly proposed. This is such a real scenario, and you can envision this happening. But as long as it is an arm’s length discussion and the responses are individual decisions and you don’t have a boycott, you don’t have a problem. If the speaker makes a disclaimer, it at least recognizes on the speaker’s part that there is a possibility of the comment being misconstrued, but it is far better in an open forum not to invite everybody to gang up. When you start inviting people to joint action, an antitrust lawyer is going to suggest that you go off and make your own decision. It is inevitable that people are going to share their concerns, but as long as you have an open and dynamic exchange of information, it is probably not going to cause any headaches. 

The recorded program and the handouts from the program are available on AALL2Go. The recording includes Armstrong’s presentation slides, and the handouts include a timeline of activity related to the FTC’s Guides for the Law Book Industry and the antitrust FAQ. I encourage all members to learn more about antitrust and the association by listening to the program.

 

Vendor Liaison news

The July issue of the Vendor Liaison Update is now available on AALLNET.

This month all roads lead to Boston and the 105th AALL Annual Meeting

Make sure to mark your calendars for the following events:

For those who are not able to attend the Annual Meeting, watch for further information and reports on The CRIV Blog and in the August issue of the Vendor Liaison Update.

I hope to see many of you in Boston!

Vendor Liaison news

The June issue of the Vendor Liaison Update is now available on AALLNET.

As noted in earlier posts, the Task Force on the Guide to Fair Business Practices for Legal Publishers (Guide) seeks member and vendor comment on its First Draft of the next edition of the Guide. A redline version of the Guide can be found in the Task Force page on AALLNET or in the Vendor Relations community on AALLNET (log-in required). 

The Task Force invites suggestions for alternative language, problems or successes in using the Guide, and new developments that should be included in the principles. Comments can be submitted via theVendor Relations community on AALLNET, or by email to survey@aall.org. The deadline for comments is July 15, 2012. 

I encourage all legal publishers and law librarians to provide input to the Task Force so this is truly a collective effort!