Last month Lexis announced their intention to acquire privately-held Intelligize, Inc. This move will provide Lexis users additional tools for Securities & Exchange Commission (SEC) research. In 2013, Lexis acquired Securities Mosaic and integrated it into the Lexis platform. The combination of Lexis Securities Mosaic and Intelligize will create a robust securities and M&A research tool.
On December 1 CRIV had its first semiannual call with LexisNexis. There were no outstanding Requests for Advocacy involving Lexis products from the membership to discuss. CRIV asked LexisNexis for clarification on who the primary contact should be for AALL members on any issues involving LexisNexis products and services outside the core Lexis.com and LexisAdvance. These include, but are not limited to, recent Lexis acquisitions (e.g. Lex Machina and Law360) and Lexis products primarily marketed overseas (e.g. JurisClasseur and LexisNexis Africa). CRIV was advised that AALL members should contact Library Relations Manager Cindy Spohr for all of these LexisNexis products and services. CRIV will update its Vendor Contact List to reflect this.
CRIV inquired about the timing of the transition from Lexis.com to LexisAdvance for federal government libraries. On the call Lexis confirmed that only a few federal agencies were unable to transition to LexisAdvance. Subsequently, on December 9, Lexis was able to confirm that all federal government libraries were eligible to transition to LexisAdvance. Any libraries with questions about this process should contact their LexisNexis Client Manager.
CRIV also asked for some clarification on the latest LexisNexis/ALM deal. LexisNexis has assured CRIV that the deal represents an extension of the status quo for most LexisNexis and ALM customers. Only the AmLaw200 libraries will see a significant change, which is that LexisNexis will be taking over for ALM as the Sales Team for ALM news products. CRIV will ensure its Vendor Contact List reflects this, as well.
LexisNexis wanted to ensure CRIV was aware of the recent LexisNexis acquisition of both MLex and Lex Machina. LexisNexis also wanted CRIV and the AALL membership to know that its releases for LexisAdvance will be more frequent, and that there will also be more minor updates between the major releases. These include the entire news archive being released in the first quarter of 2016, as well as better deduplication of news results. Finally, LexisNexis requested CRIV remind the membership of LexisNexis’s InfoPro newsletters, to keep libraries and customers up-to-date on the latest LexisNexis developments.
CRIV will hold another call with LexisNexis in Spring of 2016.
LexisNexis and ALM have extended their partnership for another five years. LexisNexis will remain the exclusive non-ALM home for ALM content and looks to be the primary provider for ALM archival content. In addition to access, the agreement also affects customer service and billing operations for some subscribers.
Jean O’Grady has a Q&A with ALM’s Molly Miller here.
Robert Ambrogi discusses the impact of this agreement, including his perspective as a former ALM author/editor here.
Thanks to PinHawk for the alert.
The following message is being posted at the request of LexisNexis.
This week we are announcing the decommissioning of our Bender.com service to any remaining, active customers.
As the legal environment continually changes, in large part due to the rapid evolution of technology, we also routinely review and evaluate our products and services. Our customers expect the most efficient ways to access the information and analysis they need to effectively represent their clients, organizations or agencies. Therefore, based on a recent review of our electronic and print portfolio, LexisNexis decided to discontinue the Bender.com service.
We recognize this change will cause some organizations to make decisions and transitions. We will support our customer’s through this process and will allow sufficient time for implementation. The decommissioning will be conducted in phases based upon multiple factors including renewal status and appropriate recommended solution.
You can count on us to provide more efficient, intuitive ways to access Matthew Bender content through mobile-friendly means such as the LexisNexis® Digital Library, LexisNexis® eBooks or Lexis Advance®.
LexisNexis is currently reviewing and working with each Bender.com account to recommend the solution that best fits the customer’s needs. We are committed to transforming the way legal professionals conduct research. And we look forward to continuing to work together to develop these services.
Librarian Relations Group
To gain a better understanding of the functionality of the LexisNexis Digital Library and eBooks, members of the CRIV Committee met with LexisNexis earlier this month for a product demonstration. LexisNexis provided an overview and discussed the functionality from user and administrator perspectives. In June, some members of the committee will be participating in a trial of the LexisNexis Digital Library to gain first-hand experience with the product.
You can find an overview of the LexisNexis Digital Library at http://www.lexisnexis.com/documents/pdf/20130524040128_large.pdf, or visit the website at http://www.lexisnexis.com/ebooks/lending/.
If you are interested in a trial of the LexisNexis Digital Library contact your LexisNexis representative.
Below is Lexis’ response to the questions posed during the mid-April phone conference with members of CRIV. CRIV would like to thank Cindy Spohr, Deana Sparling, and Silvian Rosario for taking the time to speak with CRIV and answer the questions below. If you have questions about how these responses will impact your library, please contact your LexisNexis Representative. If you have a concern that was not addressed here or in the February response, found here, please email Michelle Cosby, CRIV Chair at email@example.com.
LexisNexis would like to thank Michelle Cosby and CRIV for the opportunity to continue the conversation on eBooks. The questions discussed during the recent call and answers to them follow.
For additional information, we recommend you visit http://www.lexisnexis.com/ebooks/ , where you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions. Additionally, you may find answers to your questions in the terms and conditions (the “Electronic Publications Master Agreement”) related to eBooks (as well as CDs, DVDs, PDFs, flash drives or other publications distributed electronically by LN) located at http://lexisnexis.com/terms/bender/masteragreement/. We also welcome your questions and suggestions by phone at 800.833.9844 or email to firstname.lastname@example.org.
Q: Concerns were raised regarding the administration of eNewsletters and eBooks.
A: LexisNexis® digital content (eBooks and PDFs) is fulfilled and supported via the LexisNexis download center. This download center can be accessed through our online store. Since its launch in November 2011, we have continuously made incremental updates to improve the download capabilities for our digital content. In summer of 2013, we are planning to significantly enhance the user experience related to the download management process for eMedia. The planned enhancements will include a self-help portal for administrative staff that will, among other things, allow the admin to change, edit, add and delete email user addresses receiving notifications from the download center. Customers will also be able to view a history of all their eBook purchases in the download center and be able to download any previous newsletter updates they may have missed.
Q: How are customers notified of a change in format for an existing subscription?
A: Newsletters: When a newsletter format is changed so that it is only available in an eNewsletter (PDF) format, LexisNexis’s process is that customers are notified, individually, with a letter included in the last print shipment. For example, the customer will receive a notification of the format change with the April 2013 print newsletter that the next issue, May 2013, will only be available as an e-newsletter in PDF format. The timing of the notification is dependent on the publication schedule of the newsletter. A complete list of titles in this category is posted to http://www.lexisnexis.com/eBooks.
Print + CD: When a Print + CD title is migrated to a Print + eBook format, LexisNexis’s process for notification is that customers are sent a letter, with the print title, with instructions to download the eBook. Upcoming titles are posted to http://www.lexisnexis.com/eBooks.
Q: Concerns were raised that the list of titles changing to eFormat is not being kept up-to-date.
A: We aim to post a list of titles earmarked for migration approximately 30 days in advance, as our information allows. We do this through our eBooks site at http://www.lexisnexis.com/eBooks.
Q: Concerns were raised that Libraries will be forced to print newsletters at their own expense.
A: With a single subscription to a newsletter, the library has the right to use the Electronic Publication on a single personal computer, e-reader, tablet, mobile device, or other display device, in the manner described in the Electronic Publications Master Agreement. In addition, one copy can be printed. While there is no requirement that the library make one print out of the newsletter, we do understand that some libraries may elect to do so.
If a library is interested in lending and sharing capabilities for eBooks and eNewsletters, the LexisNexis® Digital Library can simplify buying, updating and lending. Find more information on the LexisNexis Digital Library here: http://www.lexisnexis.com/ebooks/lending/
Q: Concerns were raised that due to the change to eFormat, libraries will need to purchase e-readers.
A: A particular brand of e-reader is not required as programs that act as e-readers are available for computers. For more information, visit the eBook Resource page: http://www.lexisnexis.com/ebooks/resources/.
Q: Concerns were raised regarding highlighting in digital content.
A: The Digital Rights Management (DRM) related to a publication dictates the ability to highlight, share, print, etc. For a single user, single copy subscription, only one user has the right to use the eBook, so only one person can highlight. (However, for libraries permitting access under section 1.3 of the Electronic Publications Master Agreement, the permitted user highlights would be displayed together, much as they would if multiple patrons marked on and highlighted a printed book.) With the LexisNexis® Digital Library, users have the ability to highlight and make notes, which can be saved by the user outside the eBook. These notes and highlights are suppressed when the book is checked back in, so the next user will not see this information and is able to make their own comments and highlights. If the original user checks the eBook out again from the LexisNexis Digital Library he/she will have access to the highlights/notes originally made.
Q: Concerns were raised on electronic invoicing.
A: For some organizations, Lexis Advance® invoices will be sent electronically in summer of 2013. However, the invoice format for print, eBook, eNewsletters is not changing. You will continue to receive these invoices in print.
Q: Can the abbreviations on invoices be more specific? (The example provided was MA Laws)
A: Within some constraints, we can make adjustments as needed so that the abbreviation is more descriptive. For the example raised of MA Laws, the abbreviated title on the invoice has been changed to MA Annotated Laws.
Q: What action should be taken by subscribers who choose not to accept a change in format for existing subscriptions?
A: Customers who choose to seek a refund or cancel their subscription due to a change in format should call Customer support at 800.833.9844 for options related to their purchase.
CRIV is still waiting for Lexis’ response to the questions posed during the phone call in mid-April. In the meantime, CRIV has scheduled a demo with Lexis in May to become more familiar with how the eBooks Library works so that we can better understand the needs of the AALL Membership. If your library would like a personalized demo, please contact your Lexis Rep. Alternatively, Lexis will be offering demos in June. More information to come on the June demos.
Additionally, CRIV is still soliciting feedback on this issue. If you have any concerns or suggestions, please email them to Michelle Cosby, CRIV Chair at email@example.com.
Michelle Cosby, CRIV Chair