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CRIV CONNECTION

The official PUBLICATION for the AALL Committee on Relations with Information Vendors

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  • October 7, 2026

    Request for Assistance: Thomson Reuters CoCounsel AI Assistant 

    Author: Rebecca Mattson, Director of Operations & Scholarship, Montague Law Library, Penn State Dickinson Law CRIV received a request for assistance asking for more information on the Westlaw user experience now that CoCounsel AI Assistant has been removed. We received the following response.  Continue reading

    Categories:

    CRIV General, Vendor Relations

    Tags:

    CoCounsel, Practical Law, Request for Assistance, westlaw


  • September 28, 2026

    Resources for Negotiating Privacy in Vendor Contracts

    Author: Rebecca Mattson, Director of Operations and Scholarship, Montague Law Library, Penn State Dickinson Law Librarians have always been concerned with protecting patron privacy. It is a tenet of librarianship and part of the American Library Association’s Library Bill of Rights. As libraries have moved away from print resources in favor of electronic, it’s important… Continue reading

    Categories:

    CRIV General, Vendor Relations

    Tags:

    contracts, privacy


  • September 10, 2026

    Request for Assistance: Westlaw My Accounts

    Author: Becky Mattson, Director of Operations and Scholarship and Professor of Legal Research, Penn State Dickinson Law CRIV received a Request for Assistance regarding recent changes in the Westlaw My Accounts page. The requesting librarian noted that information about managed accounts and locations was missing in My Accounts after a recent update.   CRIV reached out to Thomson Reuters for assistance and… Continue reading

    Categories:

    CRIV General, Updates, Vendor Relations

    Tags:



  • September 4, 2026

    Update on Recent Changes to the Thomson Reuters Westlaw Homepage

    Ashley Newton, CRIV Chair, Acquisitions and Metadata Librarian, University of California – Irvine This post provides an update regarding recent changes to the Thomson Reuters Westlaw homepage. Approximately two weeks ago, Thomson Reuters implemented changes that included removing certain content types and placing an “AI Deep Research” section more prominently on the homepage. Following the… Continue reading

    Categories:

    CRIV General, Legal Vendors, Updates, Vendor Relations

    Tags:



  • August 24, 2026

    State Solutions to Equitable Access to E-books

    Jackie McCloud, Research and Instructional Services Librarian, Indiana University Robert H. McKinney School of Law  Years of licensing e-books and audiobooks at three to five times the cost of consumer pricing, coupled with shrinking budgets, culminated in an inflection point for public libraries. The digital collections public libraries were carefully building were not sustainable, nor were they able to keep up with… Continue reading

    Categories:

    Acquisitions, eBooks

    Tags:

    eBooks


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PURPOSE

The AALL Committee on Relations with Information Vendors shall facilitate communications between information vendors and the members of the Association by monitoring complaints and providing constructive suggestions to vendors of information in any format. The Committee shall educate members on constructive ways to communicate with information vendors.

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