When I was preparing to write my first CRIV blog post for the semester, it occurred to me that there may be some in our profession who are unfamiliar with CRIV and the work that we do (and others who might not mind a refresher!). So for this post, allow me to (re)introduce you to CRIV.
CRIV is AALL’s Committee on Relations with Information Vendors. You can read our formal Purpose and Charge on the committee’s page on AALLnet, but in a nutshell, our mission through CRIV is to foster and maintain positive, open communication between members of AALL and information vendors. We work toward this in two primary ways: First, we monitor AALL chatter for any complaints related to information vendors, whether those complaints have to do with billing practices (not pricing), resource functionality, or general communication issues. Then, in most cases, we will reach out to a contact within that information vendor’s organization to see whether and how that complaint can be addressed and resolved. We have four formal vendor liaison relationships with Bloomberg Law, LexisNexis, Thomson Reuters, and Wolters Kluwer. Four of our committee members are designated each year as the CRIV vendor liaison to each of these vendors. You can find this year’s vendor liaisons here. Throughout the year, the liaisons will take any complaints or questions received about these vendors to our designated contacts within their organization for resolution or clarification; and twice a year, the liaisons have a conference call with the vendor to discuss any outstanding issues and learn the latest updates to the vendors’ products and services. As you may have seen, the minutes from these calls are then published here on the CRIV blog and in the next issue of The CRIV Sheet.
Does this mean CRIV only takes questions or complaints regarding those four vendors? No — we are happy to assist in communication with other vendors as well, and certainly have in the past. The best way to seek help from CRIV is by using our Request for Assistance page on AALLnet. This helps us keep a record of inquiries. While you are asked to provide contact information when you submit a RFA (so we can reach you to follow up), when we take your complaint or question to the vendor, we keep it anonymous. If the vendor responds that they need more details, we would only provide them with your permission. Our ultimate goal is to serve as an advocate for AALL members in establishing positive working relationships with information vendors, and as such, keeping your confidence as we share your concerns with the vendor is a priority.
While vendor relations is at the heart (and in the name) of CRIV, another significant service we provide is education, including programming, like our Vendor Roundtable at the AALL Annual Meeting each July; this year’s recording can be viewed here (recording will be available through July 2022). In addition, through the CRIV blog and our thrice-annual newsletter, The CRIV Sheet, we endeavor to keep the membership informed about the latest developments and trends from information vendors. If you have an article idea and would like to write for us, e-mail Andrew Christensen, this year’s CRIV Sheet editor. And if you have an idea for a blog post, reach out to Christy Smith, this year’s blog coordinator.
CRIV is always looking for ways to better serve AALL members. Be on the lookout later this year for a survey from CRIV on this very topic, but in the meantime, if you have questions or suggestions, don’t hesitate to reach out! As CRIV’s current chair, I would love to hear your thoughts.
Ashley Ahlbrand, CRIV Chair, aaahlbra@indiana.edu
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