CRIV Advocacy Request Update: Law360 Articles in which Attorneys Have Been Quoted

CRIV received a Request For Assistance regarding Law360 articles in which a firm’s attorney had been quoted in the text. The requesting librarian wanted a complimentary courtesy copy of the article to be provided to the firm in this situation.

CRIV spoke to Cindy Spohr, Senior Librarian Relations Marketing Manager for the LexisNexis Librarian Relations Group about this (Law360 was purchased by Lexis and is available as both an independent product and on Lexis platforms). Her response is below:

Law360 traditionally offers two different options for law firms, corporations, and/or other organizations interested in obtaining copies of articles where their attorneys have been quoted:

  • For Law360-original content in which an attorney or key practitioner has been quoted, the Law360-branded version can be purchased (similarly for wide distribution and marketing, subject to pre-agreed upon terms & conditions) at current rates for original Law360 content.
  • For our third-party-authored “Expert Analysis” content, interested parties may purchase a Law360-branded version of this for wide distribution and marketing (subject to pre-agreed upon terms & conditions) at specially discounted current rates for co-authored content.

If a firm / corporation / organization is interested in the content for internal firm use only, and does not need a publicly-distributable version, interested parties can contact Law360 directly at 646-783-7100 and talk to their account rep to get a copy of the article sent to them on an ad hoc basis simply for review (and not distribution) up to at most 5 times per year.

Librarians looking to get a free copy of a Law360 article in these situations should review the final paragraph of Ms. Spohr’s statement.

Thank you to Cindy Spohr for clarifying the policy.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://www.aallnet.org/mm/Advocacy/vendorrelations/CRIV-Tools/request-assistance.html.

Need Assistance From CRIV? Submit Your Request Online!

As you may already know, CRIV offers assistance with vendor-related issues to AALL members. AALL members who would like to make an official request for CRIV assistance are able to submit their requests using our form available at http://www.aallnet.org/mm/Advocacy/vendorrelations/CRIV-Tools/request-assistance.html. In addition to providing general information about the issue, members can upload supporting documents in the following formats:  Microsoft Word, Microsoft Excel, PDF, Text, and Word Perfect.

For more information and tips on Vendor Relations please visit http://www.aallnet.org/mm/Advocacy/vendorrelations.aspx.

CCH Replacement Pages & Reports

Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

CRIV Advocacy Request Update: Changes to Thomson Reuters web store

CRIV was approached by a member librarian of AALL who had concerns about changes made to the Thomson Reuters web store. CRIV spoke to Lori Hedstrom, National Manger of Librarian Relations for Thomson Reuters about this. Her response is below:

The site has undergone a redesign which was completed in two phases – both of which altered the materials mentioned.

During the first phase, the shipping schedule information, which is part of product details page, was removed. Through [the AALL member]’s feedback, as well as other customers’, we have restored that functionality.

During the second phase of the redesign, the “highlights and filing instructions” link was moved – an effort to improve the user experience by making the link available with the publication itself, eliminating the need to navigate through another tab.

These changes were made as part of an effort to improve the site and its functionality. We know our customers are being tasked to do more with less and our goal through this redesign was to ultimately make your interaction more seamless. I apologize for the inconvenience it caused.

I appreciate you reaching out to us. Please let me know if you have any further questions that I may be able to answer.

Thank you to Lori Hedstrom for her help with this issue.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Request for Assistance: Wolters Kluwer Supplement Numbering

A County Librarian contacted CRIV after discovering the number of supplements for two Wolters Kluwer (former Aspen) titles Americans With Disabilities Act Handbook and Sexual Harassment in the Workplace.  CRIV facilitated the discussion between the librarian and Wolters Kluwer.

Thank you to Wolters Kluwer for addressing this question.

Generally, our rule of thumb is that supplements carry the date of the following year when they release in August or beyond. For example, a supp releasing in September 2013 might be called the 2014 Supplement (because it will be in customers’ hands for at least eight months of 2014).

However, sometimes we release a supp earlier in the year than planned in order to publish current information. When we do that, we can’t repeat a number (that is, we can’t publish two “2013 Supplements”). So there may be a situation where we publish a supp in May or June that carries the next year’s date.

Although that happens infrequently, it did happen with the two titles you mention. Thank you for bringing it to our attention. We will adjust the numbering for next year’s releases, and we apologize for any confusion this may have caused the customer.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair

Request for Assistance: Update to Thomson Reuters Social Security Number Requirement for eSignature

In April, CRIV received a request from a firm librarian asking about the need to require social security numbers to eSign for a business transaction.  CRIV would like to thank Anne Ellis for looking further into this issue.   Below is Thomson Reuter’s response.

Dear Michelle,

 

Thank you for your email.

 

In our online ordering system, the electronic signature did request input of the last four digits of the ordering customer’s Social Security number for verification. This policy was established to protect customers from unauthorized transactions.

 

Should individuals placing orders prefer not to enter the last four digits of their Social Security number, they are encouraged to create a unique, four-digit personal identification number (PIN) to serve as part of their electronic signature. This PIN will serve as a method of verification for the individual placing an order. Customers can make this change when placing an order.

 

Our intent through this process is simply to provide confidence and security for our customers. If you have further questions regarding the online ordering process, please let me know.

 

Sincerely,

 

Anne Ellis

Senior Director, Librarian Relations

If you have an issue that CRIV can assist with, please use our Request for Assistance form available at:  http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html or email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

LexisNexis Response to April 2013 eBook Questions – Posted on Behalf of LexisNexis

Below is Lexis’ response to the questions posed during the mid-April phone conference with members of CRIV.  CRIV would like to thank Cindy Spohr, Deana Sparling, and Silvian Rosario for taking the time to speak with CRIV and answer the questions below.  If you have questions about how these responses will impact your library, please contact your LexisNexis Representative.  If you have a concern that was not addressed here or in the February response, found here, please email Michelle Cosby, CRIV Chair at mcosby@nccu.edu.

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LexisNexis would like to thank Michelle Cosby and CRIV for the opportunity to continue the conversation on eBooks.  The questions discussed during the recent call and answers to them follow.

For additional information, we recommend you visit http://www.lexisnexis.com/ebooks/ , where you can access current lists of electronic titles, view an eBook demonstration, and review Frequently Asked Questions.  Additionally, you may find answers to your questions in the terms and conditions (the “Electronic Publications Master Agreement”) related to eBooks (as well as CDs, DVDs, PDFs, flash drives or other publications distributed electronically by LN) located at http://lexisnexis.com/terms/bender/masteragreement/.  We also welcome your questions and suggestions by phone at 800.833.9844 or email to ebooks@lexisnexis.com.

Q: Concerns were raised regarding the administration of eNewsletters and eBooks.

A:  LexisNexis® digital content (eBooks and PDFs) is fulfilled and supported via the LexisNexis download center. This download center can be accessed through our online store. Since its launch in November 2011, we have continuously made incremental updates to improve the download capabilities for our digital content. In summer of 2013, we are planning to significantly enhance the user experience related to the download management process for eMedia.  The planned enhancements will include a self-help portal for administrative staff that will, among other things, allow the admin to change, edit, add and delete email user addresses receiving notifications from the download center. Customers will also be able to view a history of all their eBook purchases in the download center and be able to download any previous newsletter updates they may have missed.

Q: How are customers notified of a change in format for an existing subscription?

A: Newsletters:  When a newsletter format is changed so that it is only available in an eNewsletter (PDF) format, LexisNexis’s process is that customers are notified, individually, with a letter included in the last print shipment. For example, the customer will receive a notification of the format change with the April 2013 print newsletter that the next issue, May 2013, will only be available as an e-newsletter in PDF format. The timing of the notification is dependent on the publication schedule of the newsletter. A complete list of titles in this category is posted to http://www.lexisnexis.com/eBooks.

Print + CD: When a Print + CD title is migrated to a Print + eBook format, LexisNexis’s process for notification is that customers are sent a letter, with the print title, with instructions to download the eBook. Upcoming titles are posted to http://www.lexisnexis.com/eBooks.

Q: Concerns were raised that the list of titles changing to eFormat is not being kept up-to-date.

A:  We aim to post a list of titles earmarked for migration approximately 30 days in advance, as our information allows. We do this through our eBooks site at http://www.lexisnexis.com/eBooks.

 

Q: Concerns were raised that Libraries will be forced to print newsletters at their own expense. 

A: With a single subscription to a newsletter, the library has the right to use the Electronic Publication on a single personal computer, e-reader, tablet, mobile device, or other display device, in the manner described in the Electronic Publications Master Agreement. In addition, one copy can be printed. While there is no requirement that the library make one print out of the newsletter, we do understand that some libraries may elect to do so. 

If a library is interested in lending and sharing capabilities for eBooks and eNewsletters, the LexisNexis® Digital Library can simplify buying, updating and lending.  Find more information on the LexisNexis Digital Library here:  http://www.lexisnexis.com/ebooks/lending/

Q: Concerns were raised that due to the change to eFormat, libraries will need to purchase e-readers.

A: A particular brand of e-reader is not required as programs that act as e-readers are available for computers. For more information, visit the eBook Resource page: http://www.lexisnexis.com/ebooks/resources/.

Q: Concerns were raised regarding highlighting in digital content.

A: The Digital Rights Management (DRM) related to a publication dictates the ability to highlight, share, print, etc. For a single user, single copy subscription, only one user has the right to use the eBook, so only one person can highlight. (However, for libraries permitting access under section 1.3 of the Electronic Publications Master Agreement, the permitted user highlights would be displayed together, much as they would if multiple patrons marked on and highlighted a printed book.) With the LexisNexis® Digital Library, users have the ability to highlight and make notes, which can be saved by the user outside the eBook. These notes and highlights are suppressed when the book is checked back in, so the next user will not see this information and is able to make their own comments and highlights. If the original user checks the eBook out again from the LexisNexis Digital Library he/she will have access to the highlights/notes originally made.

Q: Concerns were raised on electronic invoicing.

A: For some organizations, Lexis Advance® invoices will be sent electronically in summer of 2013. However, the invoice format for print, eBook, eNewsletters is not changing.  You will continue to receive these invoices in print.

 

Q: Can the abbreviations on invoices be more specific?  (The example provided was MA Laws)

A: Within some constraints, we can make adjustments as needed so that the abbreviation is more descriptive.  For the example raised of MA Laws, the abbreviated title on the invoice has been changed to MA Annotated Laws.

 

Q: What action should be taken by subscribers who choose not to accept a change in format for existing subscriptions?

A: Customers who choose to seek a refund or cancel their subscription due to a change in format should call Customer support at 800.833.9844 for options related to their purchase.