CRIV/WoltersKluwer Semiannual Call

On December 14th, 2015 CRIV had its first semiannual call with Wolters Kluwer.

There were no outstanding Requests for Advocacy involving WK products from the membership to discuss.

We discussed an ongoing project regarding MARC records. WK is creating MARC records for Intelliconnect and Cheetah. VRAG is working closely with WK to develop what the record should look like.

In terms of upcoming changes and developments- most content is moving over to the new platform, Cheetah. In addition, they recently changed brands. What used to be WK Law and Business will now be Wolters Kluwer Legal & Regulatory Solutions U.S. The legal entity is still CCH Incorporated, but the business unit name has changed. The logo will not change.

WK stressed that they are very much interested in continuing to support AALL programming and educational activities. They would like to be on panels at the Annual Meeting.

Finally, our current liaison, Linda Dutton is retiring in February 2016, and a permanent replacement has not yet been named.

CRIV will hold another call with WK in Spring of 2016.

Vendor News: Fastcase Acquires LoisLaw

Fastcase has purchased LoisLaw from WoltersKluwer. Robert Ambrogi broke the news on Law Sites after current Loislaw customers started receive notices of the change. Fastcase has confirmed it, and posted some FAQs on the transition.

It looks like Fastcase has expanded it customer base by acquiring the current LoisLaw subscriptions and brand. The legacy LoisLaw subscribers look like they’ll have an option to continue accessing WoltersKluwer treatises as long as they continue their subscriptions, but it doesn’t look like anything will change for current Fastcase subscribers (i.e., no new windfall of editorial content showing up on Fastcase).

Thank you to former CRIV Chair, Liz Reppe, for bringing this to my attention.

CCH Replacement Pages & Reports

Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

Request for Assistance: Wolters Kluwer Supplement Numbering

A County Librarian contacted CRIV after discovering the number of supplements for two Wolters Kluwer (former Aspen) titles Americans With Disabilities Act Handbook and Sexual Harassment in the Workplace.  CRIV facilitated the discussion between the librarian and Wolters Kluwer.

Thank you to Wolters Kluwer for addressing this question.

Generally, our rule of thumb is that supplements carry the date of the following year when they release in August or beyond. For example, a supp releasing in September 2013 might be called the 2014 Supplement (because it will be in customers’ hands for at least eight months of 2014).

However, sometimes we release a supp earlier in the year than planned in order to publish current information. When we do that, we can’t repeat a number (that is, we can’t publish two “2013 Supplements”). So there may be a situation where we publish a supp in May or June that carries the next year’s date.

Although that happens infrequently, it did happen with the two titles you mention. Thank you for bringing it to our attention. We will adjust the numbering for next year’s releases, and we apologize for any confusion this may have caused the customer.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair