Wolters Kluwer/CRIV Vendor Liaison Call Notes from 11/27/2017

CRIV/ Wolters Kluwer Semi-Annual Vendor Liaison Call
Monday November 27th, 2017
2pm Central
Participants: C.J. Pipins capipinsii@law.umaryland.edu, Kate Hagan khagan@aall.org, and Chris Pamboukes chris.pamboukes@wolterskluwer.com

Agenda
I. Welcome

II. Outstanding Requests for Advocacy – NONE

III. AALL Programs, Activities, or Business of Interest to WK
a. Getting ready for the AALL Annual Meeting in Baltimore next July. The annual meeting program committee met and selected programs for 2018. Kate will be in contact with marketing folks at WK to disucss their activities at the meeting, in late November
b. There will be a CRIV roundtable at the annual meeting in Baltimore. More details are forthcoming.
c. AALL is working on a survey to determine the State of the Profession. A group of AALL members from diverse library types is developing a survey to look at trends, challenges, and benchmarking that will be of value to our members when assessing their libraries and what they should be looking at to move their libraries forward. The hope is that it will be completed by next fall.
d. Wolters Kluwer should continue to send anything newsworthy to the AALL daily news message Know It All for distribution to AALL members. Product releases, etc. WK would like any current awareness sources from AALL.

IV. WK Programs, Activities, or Business of Interest to CRIV and/or AALL
a. WK is sun setting Intelliconnect. The Tax and Accounting platform, which looks similar to Intelliconnect, will NOT be sun setting. They will retain their tax content on that platform and that info will be mirrored on cheetah.
b. Recently WK extended the Standard Federal Tax Reporter historical content. Wolters Kluwer partnered with Hein to provide archives of materials from 1917-1985. Content includes the Internal Revenue Code, IRS publications, and the tax regulations.
c. The research folders from Intelliconnect have been renamed “worklists” for the cheetah platform. Thanks to a recent enhancement, users who do not access Cheetah through an IP range can now share and transfer ownership of worklists to others on the same account. Also, any user can go in and change their password; they no longer have to contact their account representative to get it changed.
d. WK is doing lots of academic training right now, and getting good feedback about cheetah. They are still migrating a lot of premium accounts.
Training and support Site for Cheetah
e. WK has also started focusing on more outreach to law students in addition to librarians. There are many ways to deliver law student training. Schools interested in exploring the training options should contact Chris or their Wolters Kluwer account representative.
f. ID manager 2.0 – For accounts that do not access Cheetah through an IP range, ID Manager 2.0 is a free service from WK where a librarian who is the site contact can manage their account’s user IDs. The site contact can also and go into individual’s accounts in their organization to customize that individual’s cheetah experience. This is really a back end tool to customize someone’s homepage on cheetah to highlight certain content for that person. ID manager also allows the site contact to create user IDs for individuals. To access it click ID Manager 2.0.
g. WK has cheetah widgets that provide functionality that was not previously available. You can search in a cheetah widget on your platform and you can embed the widget on a SharePoint page. That allows you to get access to the WK publications from right there. The widget is free and does not require the user to login. Widgets can help surface content for which users don’t normally search or don’t know exists. Anyone with a username and password can make a widget. Check it out here
Cheetah Widgets
h. For a while now there have been quick start cards to help users quickly see and understand the features available with a WK product. Now there are content specific quick start cards available on the training and support website. Users can also access training videos there as well. Also on this page under specialized training there is a legal pro virtual training option that specializes in one on one training with a person. Users can get a single WK-trainer who will spend 30 minutes to an hour with you. This feature is called Legal Pro Virtual Training. There are lots of options for choosing date/time, and don’t worry. Legal Pro Virtual Training does not count against your contracted hours of training and support time.
Legal Pro Virtual Training.

CRIV/WoltersKluwer Semiannual Call

On December 14th, 2015 CRIV had its first semiannual call with Wolters Kluwer.

There were no outstanding Requests for Advocacy involving WK products from the membership to discuss.

We discussed an ongoing project regarding MARC records. WK is creating MARC records for Intelliconnect and Cheetah. VRAG is working closely with WK to develop what the record should look like.

In terms of upcoming changes and developments- most content is moving over to the new platform, Cheetah. In addition, they recently changed brands. What used to be WK Law and Business will now be Wolters Kluwer Legal & Regulatory Solutions U.S. The legal entity is still CCH Incorporated, but the business unit name has changed. The logo will not change.

WK stressed that they are very much interested in continuing to support AALL programming and educational activities. They would like to be on panels at the Annual Meeting.

Finally, our current liaison, Linda Dutton is retiring in February 2016, and a permanent replacement has not yet been named.

CRIV will hold another call with WK in Spring of 2016.

Vendor News: Fastcase Acquires LoisLaw

Fastcase has purchased LoisLaw from WoltersKluwer. Robert Ambrogi broke the news on Law Sites after current Loislaw customers started receive notices of the change. Fastcase has confirmed it, and posted some FAQs on the transition.

It looks like Fastcase has expanded it customer base by acquiring the current LoisLaw subscriptions and brand. The legacy LoisLaw subscribers look like they’ll have an option to continue accessing WoltersKluwer treatises as long as they continue their subscriptions, but it doesn’t look like anything will change for current Fastcase subscribers (i.e., no new windfall of editorial content showing up on Fastcase).

Thank you to former CRIV Chair, Liz Reppe, for bringing this to my attention.

CCH Replacement Pages & Reports

Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

Request for Assistance: Wolters Kluwer Supplement Numbering

A County Librarian contacted CRIV after discovering the number of supplements for two Wolters Kluwer (former Aspen) titles Americans With Disabilities Act Handbook and Sexual Harassment in the Workplace.  CRIV facilitated the discussion between the librarian and Wolters Kluwer.

Thank you to Wolters Kluwer for addressing this question.

Generally, our rule of thumb is that supplements carry the date of the following year when they release in August or beyond. For example, a supp releasing in September 2013 might be called the 2014 Supplement (because it will be in customers’ hands for at least eight months of 2014).

However, sometimes we release a supp earlier in the year than planned in order to publish current information. When we do that, we can’t repeat a number (that is, we can’t publish two “2013 Supplements”). So there may be a situation where we publish a supp in May or June that carries the next year’s date.

Although that happens infrequently, it did happen with the two titles you mention. Thank you for bringing it to our attention. We will adjust the numbering for next year’s releases, and we apologize for any confusion this may have caused the customer.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Michelle Cosby, CRIV Chair