Thomson Reuters today announced a price increase on content not included in fixed-rate subscriptions for large and medium law firms. The increase, effective January 1, 2017, will not affect fixed-rate contract terms. For details on the rate increase, contact your Thomson Reuters representative or Customer Service.
The first semi-annual call between CRIV and Thomson Reuters was held on December 15, 2015. In attendance were Lori Hedstrom (Thomson Reuters); Jeff McCoy (Thomson Reuters); Kate Hagan (AALL); and Gilda Chiu (CRIV Vendor Liaison).
The conversation started with discussion about any new products or other issues of interest Thomson Reuters wanted AALL members to know about. Thomson Reuters had nothing concrete to report, though they mentioned there might be some developments coming for WestlawNext and Practical Law during the Spring.
Next some member concerns were addressed. The first was the changes in customer service structure, especially in regards to academic account managers being integrated into the government customer team. Thomson Reuters explained that the decision of merging the academic and government customer service teams was made so that they could widen the access to managers for all of their customers by creating a larger team to even out the distribution of managers instead of having academic managers constantly having to travel to meet with customers. Overall Thomson Reuters believes the move will be beneficial for customers and account managers, especially those that were managing too many accounts.
Another concern was a possible change in the labeling of pocket parts. A librarian mentioned noticing that pockets parts, in her case for the Alabama Code, only contained the volume number in which it should be filed in but not the date of the replacement volume (information typically used to make sure the current volume is being updated and not the superseded volume). Thomson Reuters was not aware of any change in the labeling of pocket parts, also pointing out that the required information would still be on the filing instructions. They will get back to CRIV about whether the missing information is indeed a publishing change or just an error.
The best contact for informing Thomson Reuters about problems with the WestlawNext platform and if Thomson Reuters was going to continue to support indexes for its treatises on the same platform were also discussed. Thomson Reuters said the best way to provide feedback on WestlawNext, whether it is to report errors or recommend improvements, is to contact Product Development through a link at the bottom of any page on WestlawNext called “Improve Westlaw.” A librarian can also call any reference attorney through the dedicated 800 number (1-800-733-2889) and mention his or her concerns and the attorney will forward the comments to Product Development. As for the question about the indexes, Thomson Reuters will absolutely continue to support indexes on WestlawNext. The question came up after a librarian expressed having issues with index links not working and wondering if this meant that Thomson Reuters might be looking to phase out indexes on their platform. Thomson Reuters believes that the problems might have arisen from the migration to the new platform. They will inquire with their team and get back to CRIV about what exactly is the issue with the indexing errors.
As soon as the updates to the above concerns are received they will be added to this post.
The next call is set to be scheduled for some time in late Spring/early Summer 2016.
CRIV was approached by a member librarian of AALL who had concerns about changes made to the Thomson Reuters web store. CRIV spoke to Lori Hedstrom, National Manger of Librarian Relations for Thomson Reuters about this. Her response is below:
The site has undergone a redesign which was completed in two phases – both of which altered the materials mentioned.
During the first phase, the shipping schedule information, which is part of product details page, was removed. Through [the AALL member]’s feedback, as well as other customers’, we have restored that functionality.
During the second phase of the redesign, the “highlights and filing instructions” link was moved – an effort to improve the user experience by making the link available with the publication itself, eliminating the need to navigate through another tab.
These changes were made as part of an effort to improve the site and its functionality. We know our customers are being tasked to do more with less and our goal through this redesign was to ultimately make your interaction more seamless. I apologize for the inconvenience it caused.
I appreciate you reaching out to us. Please let me know if you have any further questions that I may be able to answer.
Thank you to Lori Hedstrom for her help with this issue.
If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.
On April 29th, Thomson Reuters posted their first quarter 2015 financial results. The complete set is available here: http://thomsonreuters.com/en/press-releases/2015/04/thomson-reuters-reports-first-quarter-2015-results.html
The Florida Attorney General’s office has announced a settlement with West Publishing and Thomson Reuters Tax and Accounting over issues related to negative option plans.
See http://www.myfloridalegal.com/newsrel.nsf/newsreleases/C84C04C72FEAAF4E85257C750074AC83 for the press release and a link to the agreement.
This is the Attorney General’s Office’s third settlement with a large legal publishing company. Earlier agreements were reached with Matthew Bender and Company, Inc. in April 2009, and CCH in February 2013.
Margie Maes, AALL Vendor Liaison
In April, CRIV received a request from a firm librarian asking about the need to require social security numbers to eSign for a business transaction. CRIV would like to thank Anne Ellis for looking further into this issue. Below is Thomson Reuter’s response.
Thank you for your email.
In our online ordering system, the electronic signature did request input of the last four digits of the ordering customer’s Social Security number for verification. This policy was established to protect customers from unauthorized transactions.
Should individuals placing orders prefer not to enter the last four digits of their Social Security number, they are encouraged to create a unique, four-digit personal identification number (PIN) to serve as part of their electronic signature. This PIN will serve as a method of verification for the individual placing an order. Customers can make this change when placing an order.
Our intent through this process is simply to provide confidence and security for our customers. If you have further questions regarding the online ordering process, please let me know.
Senior Director, Librarian Relations
If you have an issue that CRIV can assist with, please use our Request for Assistance form available at: http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html or email Michelle Cosby, CRIV Chair at firstname.lastname@example.org.
Law librarian Emily Marcum’s article, The Quest for Client Savings in Online Research: WestlawNext v. Westlaw Classic, has just been published in Legal Reference Services Quarterly, 32 Legal Ref. Serv. Q. 142 (2013). Marcum created an empirical study that examined differences in search results in WestlawNext and Westlaw Classic. She also discusses the implications of West’s new simplified pricing plan.