Need Assistance From CRIV? Submit Your Request Online!

As you may already know, CRIV offers assistance with vendor-related issues to AALL members. AALL members who would like to make an official request for CRIV assistance are able to submit their requests using our form available at http://www.aallnet.org/mm/Advocacy/vendorrelations/CRIV-Tools/request-assistance.html. In addition to providing general information about the issue, members can upload supporting documents in the following formats:  Microsoft Word, Microsoft Excel, PDF, Text, and Word Perfect.

For more information and tips on Vendor Relations please visit http://www.aallnet.org/mm/Advocacy/vendorrelations.aspx.

Sample Letters Available on CRIV Tools

CRIV Tools is a part of the AALL website and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters on issues ranging from COUNTER Compliance to the Return of Unsolicited Materials.  Additionally, the Sample Letters page offers tips and suggestions for written communication with vendors.

Sample Cancellation Letter

Vendor Contact Information Updated on CRIV Tools

Save time! Use the updated links on the Vendor Contact Information page. This handy list was recently updated and provides links to legal information vendor websites as well as customer service contacts.

Use CRIV Tools to Help Navigate an Issue!

Need help navigating a vendor issue?  Try using a CRIV Tool!  CRIV Tools is a free resource and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters, a Glossary of Publishing Terms, and links to Vendor Contact Information.

To access CRIV Tools go to http://aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools

CRIV Tools: Sample Letters

CRIV Tools is a part of the AALL website and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters on issues ranging from COUNTER Compliance to the Return of Unsolicited Materials.  Additionally, the Sample Letters page offers tips and suggestions for written communication with vendors.

If you are interested in looking at other sample letters, click here.