Need Assistance From CRIV? Submit Your Request Online!

August 24, 2015 by Leave a Comment

As you may already know, CRIV offers assistance with vendor-related issues to AALL members. AALL members who would like to make an official request for CRIV assistance are able to submit their requests using our form available at http://www.aallnet.org/mm/Advocacy/vendorrelations/CRIV-Tools/request-assistance.html. In addition to providing general information about the issue, members can upload supporting documents in the following formats:  Microsoft Word, Microsoft Excel, PDF, Text, and Word Perfect.

For more information and tips on Vendor Relations please visit http://www.aallnet.org/mm/Advocacy/vendorrelations.aspx.

Filed Under: Legal vendors Tagged With: ,

Sample Letters Available on CRIV Tools

August 5, 2015 by Leave a Comment

CRIV Tools is a part of the AALL website and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters on issues ranging from COUNTER Compliance to the Return of Unsolicited Materials.  Additionally, the Sample Letters page offers tips and suggestions for written communication with vendors.

Sample Cancellation Letter

Filed Under: Legal vendors Tagged With:

Vendor Contact Information Updated on CRIV Tools

May 18, 2015 by Leave a Comment

Save time! Use the updated links on the Vendor Contact Information page. This handy list was recently updated and provides links to legal information vendor websites as well as customer service contacts.

Filed Under: Legal vendors Tagged With:

Use CRIV Tools to Help Navigate an Issue!

March 8, 2013 by Leave a Comment

Need help navigating a vendor issue?  Try using a CRIV Tool!  CRIV Tools is a free resource and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters, a Glossary of Publishing Terms, and links to Vendor Contact Information.

To access CRIV Tools go to http://aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools. 

Filed Under: Legal vendors Tagged With:

CRIV Tools: Sample Letters

June 21, 2012 by Leave a Comment

CRIV Tools is a part of the AALL website and is a great source for those librarians that may need assistance navigating vendor relations.  For example, CRIV Tools offers Sample Letters on issues ranging from COUNTER Compliance to the Return of Unsolicited Materials.  Additionally, the Sample Letters page offers tips and suggestions for written communication with vendors.

If you are interested in looking at other sample letters, click here.

 

 

 

Filed Under: Legal vendors Tagged With: ,