Need help navigating a vendor issue? Try using a CRIV Tool! CRIV Tools is a free resource and is a great source for those librarians that may need assistance navigating vendor relations. For example, CRIV Tools offers Sample Letters, a Glossary of Publishing Terms, and links to Vendor Contact Information.
To access CRIV Tools go to http://aallnet.org/main-menu/Advocacy/vendorrelations/CRIV-Tools.