Vendor News: Thomson Reuters Restructures Westlaw Account Rep Team

Yesterday afternoon at least some law schools received the following message from Brian Knudsen, Vice-President (Government Segment) at Thomson Reuters.

We are writing today to inform you of an upcoming change to the way Thomson Reuters supports our law school customers.  As we refocus our efforts in law schools, beginning with the new semester, academic account managers will become part of the larger customer team that focuses on government and undergraduate academic customers.

The integrated government and academic customer team will result in a significantly larger team that will support law schools, offering greater geographic coverage and flexibility during peak times.  In addition, we feel this change provides expanded opportunities for students and faculty to benefit from a team that works directly with practicing attorneys every day on Westlaw and software tools.  Your account management team will continue to provide the highest-quality support for Westlaw, TWEN and your law school programs to drive student success.

This change, while providing more resources to support your law school, will unfortunately result in some academic account managers losing their positions.  As you can imagine, decisions that affect the jobs of our employees are difficult.  It is our hope that as many affected employees as possible find a suitable position within Thomson Reuters.

An academic account manager will continue to work with you on scheduling and establishing goals for training, while continuing to support your students. Your academic account manager also will look for an opportunity soon to introduce you to the government account management team members who will help support your school.

At Thomson Reuters, we have a proud tradition of providing high-quality products and services to our law school customers.  Thank you for your support and feedback as we launch this enhanced approach to serving law schools and students.

All the best,

Brian Knudsen

Vice President, Government Segment

Lisa Schwie

Vice President, Government Sales and Account Management

Comments

  1. Susanna Leers says:

    This news is certainly disturbing for academic law libraries. Does anyone know if this restructuring is affecting the TWEN team in Eagan?

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