Commentary from Dewey B and iBrary Guy
Commentary from Dewey B and iBrary Guy
This is one final reminder that CRIV will be hosting the Vendor Roundtable at the AALL Annual Meeting in Philadelphia at 11:45AM to 12:45PM on Sunday, July 19.
For more information about the Vendor Roundtable, see below.
Click here for information about other CRIV and vendor relations-themed sessions at AALL
Will you be in Philadelphia for the Annual Meeting?
Please join us for the annual Vendor Roundtable: Marketing, Discovery, Navigation, and Other Win-Win Opportunities for Libraries and Vendors.
How do patrons know about your research tools? Do patrons know how to use them? Will patrons be able to find what they need? How can librarians and vendors work together to improve these and other aspects of research? We’ll be discussing these questions and more at this year’s CRIV Vendor Roundtable. This session will be held during the AALL Annual meeting in Philadelphia from 11:45AM to 12:45PM on Sunday, July 19th, at the Marriott-Grand Ballroom Salon A.
We look forward to an interesting and informative discussion between vendors and librarians!
Check out the 2015 Fastcase 50 – “…entrepreneurs, innovators, and trailblazers — people who have charted a new course for the delivery of legal services. In law firms – including some of the nation’s largest – with new delivery models, legal tech startups, legal publishers, academia, and the judiciary, these pioneers are giving the world a first look at what’s next for law and technology.”
CRIV will be participating in a number of Annual Meeting activities, including tabling at the exhibit hall and the annual Vendor Roundtable. In addition, a number of scheduled programs look relevant for vendor relations. Below is a list of events we’d like to highlight. For more exhaustive and updated information, please see the Conference Planner.
Saturday, July 18
Tabling, CONELL Marketplace, 10:30AM-11:40AM, PCC Room
CRIV Business Meeting (incoming and outgoing CRIV members), 4PM-5PM, Marriott Room 307
Sunday, July 19
Tabling, Exhibit Hall Refreshment Break, 10:15AM-11:15AM
CRIV Vendor Roundtable, 11:45AM-12:45PM, Marriott Grand Ballroom Salon A
A7: Effective Content Management, 1PM-2PM, PCC Room 113BC
B2: Work Smarter, Not Harder – More Hip Tips for the Acquisitions Librarian, 2:30PM-3:30PM, PCC Room 108AB
Monday, July 20
Tabling, Exhibit Hall Refreshment Break, 8:45AM-9:45AM
D7: Striking a Balance in Your Library Catalog: TMI vs. TLI, 10AM-11AM, PCC Room 113BC
E3: Balance Your Books – What Librarians Need to Know About Accounting, 11:30AM-12:30PM, PCC201A
F7: Strategic Integration of Ebooks and Digital Content, 2PM-3PM, PCC Room 103A
Tuesday, July 21
Tabling, Exhibit Hall Refreshment Break, 9:45AM-10:45AM
J5: The Wonderful World of Metrics: Show Your Value to Leadership, 4PM-5PM, PCC Room 103A
Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:
The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.
The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.
Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.
Thanks to Linda Lev-Dunton for her response.
CRIV was approached by a member librarian of AALL who had concerns about changes made to the Thomson Reuters web store. CRIV spoke to Lori Hedstrom, National Manger of Librarian Relations for Thomson Reuters about this. Her response is below:
The site has undergone a redesign which was completed in two phases – both of which altered the materials mentioned.
During the first phase, the shipping schedule information, which is part of product details page, was removed. Through [the AALL member]’s feedback, as well as other customers’, we have restored that functionality.
During the second phase of the redesign, the “highlights and filing instructions” link was moved – an effort to improve the user experience by making the link available with the publication itself, eliminating the need to navigate through another tab.
These changes were made as part of an effort to improve the site and its functionality. We know our customers are being tasked to do more with less and our goal through this redesign was to ultimately make your interaction more seamless. I apologize for the inconvenience it caused.
I appreciate you reaching out to us. Please let me know if you have any further questions that I may be able to answer.
Thank you to Lori Hedstrom for her help with this issue.
If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.