Vendor Relations-themed sessions and CRIV activities at AALL 2015

CRIV will be participating in a number of Annual Meeting activities, including tabling at the exhibit hall and the annual Vendor Roundtable. In addition, a number of scheduled programs look relevant for vendor relations. Below is a list of events we’d like to highlight. For more exhaustive and updated information, please see the Conference Planner.

Saturday, July 18

Tabling, CONELL Marketplace, 10:30AM-11:40AM, PCC Room 113AB

CRIV Business Meeting (incoming and outgoing CRIV members), 4PM-5PM, Marriott Room 307

Sunday, July 19

Tabling, Exhibit Hall Refreshment Break, 10:15AM-11:15AM

CRIV Vendor Roundtable, 11:45AM-12:45PM, Marriott Grand Ballroom Salon A

A7: Effective Content Management, 1PM-2PM, PCC Room 113BC

B2: Work Smarter, Not Harder – More Hip Tips for the Acquisitions Librarian, 2:30PM-3:30PM, PCC Room 108AB

Monday, July 20

Tabling, Exhibit Hall Refreshment Break, 8:45AM-9:45AM

D7: Striking a Balance in Your Library Catalog: TMI vs. TLI, 10AM-11AM, PCC Room 113BC

E3: Balance Your Books – What Librarians Need to Know About Accounting, 11:30AM-12:30PM, PCC201A

F7: Strategic Integration of Ebooks and Digital Content, 2PM-3PM, PCC Room 103A

Tuesday, July 21

Tabling, Exhibit Hall Refreshment Break, 9:45AM-10:45AM

J5: The Wonderful World of Metrics:  Show Your Value to Leadership, 4PM-5PM, PCC Room 103A

Blog Roundup: June 1-June 30

Chuck Lowry from Fastcase offered some advice to Librarians and Exhibitors looking to get the most out the AALL Annual Meeting Exhibit Hall over at On Firmer Ground.

At Law Librarians Blog Mark Giangrande examined a study on Academic Publisher profits. The underlying paper is here.

At Dewey B. Strategic, Jean O’Grady took a deep dive into Lexis Advance Practice Pages. Jean also looked at some new analytics products from Lex Machina.

CCH Replacement Pages & Reports

Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

CRIV Advocacy Request Update: Changes to Thomson Reuters web store

CRIV was approached by a member librarian of AALL who had concerns about changes made to the Thomson Reuters web store. CRIV spoke to Lori Hedstrom, National Manger of Librarian Relations for Thomson Reuters about this. Her response is below:

The site has undergone a redesign which was completed in two phases – both of which altered the materials mentioned.

During the first phase, the shipping schedule information, which is part of product details page, was removed. Through [the AALL member]’s feedback, as well as other customers’, we have restored that functionality.

During the second phase of the redesign, the “highlights and filing instructions” link was moved – an effort to improve the user experience by making the link available with the publication itself, eliminating the need to navigate through another tab.

These changes were made as part of an effort to improve the site and its functionality. We know our customers are being tasked to do more with less and our goal through this redesign was to ultimately make your interaction more seamless. I apologize for the inconvenience it caused.

I appreciate you reaching out to us. Please let me know if you have any further questions that I may be able to answer.

Thank you to Lori Hedstrom for her help with this issue.

If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form available at http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html.

Free webinars from the U.S. Government Publishing Office

The U.S. Government Publishing Office (GPO) will be offering several free educational webinars this month.  The sessions, presented virtually through GPO’s FDLP Academy, include presenters from GPO, other Federal Government agencies, and from Federal depository libraries across the Nation, and will cover topics related to Federal Government information and the Federal Depository Library Program.  Attendees will receive a Certificate of Participation from GPO for each webinar they attend.

Annotated statutes on Fastcase

From the Fastcase blog: “Our annotations are different because they are not restrained by the editorial conventions associated with physical documents, meaning they can rapidly be manipulated to turn up the most valuable information… Fastcase’s annotations are not notes, summaries, or editorial claims about how courts have treated your statute. Rather, Fastcase shows you highly-relevant common law source material – what judges have actually written about a particular law.” Read more about it here – http://www.fastcase.com/modern-annotations/

Working with Vendors

I am finally digging out the piles of professional reading from my desk. I found this helpful article in last month’s Spectrum about working with vendors.

Tips from the Trenches: Best Practices for Working with Vendors” by Jaye A. H. Lapchet,

http://www.aallnet.org/mm/Publications/spectrum/archives/Vol-19/No-6/best-practices.pdf

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