In April, CRIV received a request from a firm librarian asking about the need to require social security numbers to eSign for a business transaction. CRIV would like to thank Anne Ellis for looking further into this issue. Below is Thomson Reuter’s response.
Thank you for your email.
In our online ordering system, the electronic signature did request input of the last four digits of the ordering customer’s Social Security number for verification. This policy was established to protect customers from unauthorized transactions.
Should individuals placing orders prefer not to enter the last four digits of their Social Security number, they are encouraged to create a unique, four-digit personal identification number (PIN) to serve as part of their electronic signature. This PIN will serve as a method of verification for the individual placing an order. Customers can make this change when placing an order.
Our intent through this process is simply to provide confidence and security for our customers. If you have further questions regarding the online ordering process, please let me know.
Senior Director, Librarian Relations
If you have an issue that CRIV can assist with, please use our Request for Assistance form available at: http://aallnet.org/main-menu/Advocacy/vendorrelations/request-assistance.html or email Michelle Cosby, CRIV Chair at firstname.lastname@example.org.