As mentioned in last week’s CRIV Blog about the Thomson Reuters/CRIV Biannual Call, a group of Boston-area Acquisitions Librarians, a representation of both academic and firm libraries, met with TR executives to discuss billing problems and other customer service issues and concerns. As promised in the last CRIV Blog post, please find the notes captured during our discussion here.
These notes constitute the issues that were raised during the meeting. The TR executives were there to listen and learn with an aim to create better efficiency, coordination, and communication. Since this meeting, they’ve identified team members and are appraising feasibility for some of these changes and will be working with the original participants of this gathering for further direction.