Author: Becky Mattson, Director of Operations and Scholarship and Professor of Legal Research, Penn State Dickinson Law
CRIV received a Request for Assistance regarding recent changes in the Westlaw My Accounts page. The requesting librarian noted that information about managed accounts and locations was missing in My Accounts after a recent update.
CRIV reached out to Thomson Reuters for assistance and clarification and received the following response:
The best resource for assistance is Customer Service. Please have librarians email or call Customer Service for assistance ordering or deleting passwords, and to explain any issues they are encountering with the My Account set up. They are the department leading the charge on resolutions for these issues, and they are hoping to have them resolved by the end of business today, but it may take more time.
If you have a similar issue or any issue that CRIV can assist with, please use our Request for Assistance form.
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